911 is for emergencies. If you need emergency medical or fire/rescue help or if you see a crime in progress, call 9-1-1.
Please note, medical calls to 9-1-1 are prioritized based on a patient's medical concerns, just like in a hospital. This means lower acuity calls may wait while crews respond to higher priority calls.
A community paramedic may handle calls where response time is less critical.
We thank you for your patience while we dispatch the right care for your emergency.
What to expect when you call 9-1-1
9-1-1 is only for emergencies. If you need help for an emergency, call 9-1-1. When we answer the phone, we can provide life-saving information while we send crews to you.
When paramedics arrive, they will assess you. Then, they may start treatment and transport you to the hospital.
When you arrive at a hospital, a nurse will triage you again based on your condition at the time. This means those with the most serious medical concerns will receive care first. Others may wait in the waiting room at the hospital, even if you arrive in an ambulance.
In certain cases, like during a STEMI heart attack or a confirmed stroke, you may bypass the waiting room and proceed to care.
If your concern does not need an emergency response based on Medical Priority Dispatch System (MPDS) screening, we may connect you with a community paramedic instead. These paramedics are highly trained and connected with the medical system. They can give you recommendations for your care that are more suited to your concern than an emergency response.