Compliments, complaints & claims

The City of Winnipeg welcomes feedback on your experience with City programs and services, our employees, processes, and decisions.

To improve the services we provide, we need to know what you think. Tell us what we do best, where we don’t meet your expectations, and any ideas or suggestions you may have.

Compliments

If you had a great experience and want to thank or give a complement to a City employee, we want to hear it. Your comments will be passed on to the service area or employee.

    Complaints

    Should you have a concern for one of the following services, please view the process to submit a complaint for that area:

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    Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

    This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.