Walk-up collection service

Walk-up service is available for residents living in a home where no one can put out the recycling, garbage or yard waste, due to health issues.

Our collectors will walk up to the home, empty and return the recycling and garbage carts. They will also collect yard waste in paper yard waste bags.

There is no fee for this service.

Applying for walk up service:

  • Fill in the application form
  • Have a relevant health professional sign your application form. Relevant health professionals include:
    • Family doctor
    • Occupational therapist
    • Physiotherapist
  • Return the signed application form to us. We will contact you when we processed your application, usually within two weeks
  • We will send you a reminder to renew your application every year
    • Renewals do not need a signature of a healthcare professional
  • It is up to you to let us know if you no longer need this service or if you need a change in your service (e.g. address change)

Using walk up service

To help make your walk-up service experience successful please:

  • Make your carts and address visible from your collection point
  • Leave your carts and yard waste in a spot that is no more than 15 metres (50 feet) from your collection point
  • Place your carts and yard waste in place that is easy to access. We will not enter your home, garage, or other structure(s) to get your carts or bags
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