MyAccount is a secure, mobile-friendly hub where you can use a single login and password to:

  • Access personalized information about the City programs and services you rely on
  • View and track the service requests you submit to us through our online forms when logged in to your MyAccount

We will continue to add more services to MyAccount, making it easier for you to find the information you need. This will replace the need for multiple logins and passwords for different City services.

When you create an account, you can add your home address to see information tailored to your location.

To create an account, you will need to provide:

  • Your first name and last name
  • A valid email address (you'll need access to it right away)
  • A strong, secure password

You'll also need to agree to our terms of use and privacy statement.

Create an account

New to MyAccount? Create your account now:

  • Visit winnipeg.ca and select “Sign in”
  • Select “No account? Create one” and follow the instructions
  • Your email address is your username
  • A verification code will be sent to your email address. Use this code to verify your email address.
  • Use a strong password
  • Agree to the terms and complete the sign up

Tips:

  • Add “DoNotReply@notification.winnipeg.ca” to your email contacts so our messages don't go to spam
  • Make sure your email address is valid and check your spam folder for the account verification code email if you don’t see it in your inbox
  • The verification code will only work for 30 minutes
  • Each verification code works only once - request a new one if it expired

Still need help? Contact 311 anytime.

Sign in to MyAccount

To access your MyAccount dashboard:

  • Visit winnipeg.ca and select “Sign in”
  • Enter your MyAccount email address and password
  • If you forget your password, use the “Forgot password?” link to reset it and follow the instructions

Troubleshooting sign in problems

If you've forgotten your password:

  • On the sign-in page, select "Forgot password?" and follow the instructions
  • Verify your identity using the account verification code sent to your email address
  • Create a new strong password
  • Confirm the new password and sign in

Tips:

  • Check your spam folder for the account verification code email if you don’t see it in your inbox
  • The verification code will only work for 30 minutes
  • Each verification code works only once - request a new one if it expired

Still need help? Contact 311 anytime.

Your account will be temporarily locked for 30 minutes after 5 consecutive failed sign in attempts. This is a security measure to prevent unauthorized access.

You have two options:

  1. Wait 30 minutes: Your account will unlock automatically after 30 minutes.
  2. Reset password: On the sign-in page, select "Forgot password?" and follow the steps. Your account will unlock immediately.

Your email address is your username.

Try these in order:

  1. Check spam/junk folder
  2. Wait 5 minutes
    • Email delivery can be delayed
    • Check your inbox and spam/junk folder again
  3. Verify your email address
    • Did you type it correctly during registration?
    • Try signing up again with the correct email address
  4. Request a new code
    • Go back to the verification page
    • Select "Resend code"
    • A new code will be sent
  5. Try a different email address
    • Some email providers block automated messages
    • Try a Gmail, Outlook, or Yahoo address

Still have not received the email? Contact 311 anytime

Common problems and fixes:

"Code expired"

  • Codes only work for 30 minutes
  • Select "Resend code" to get a new one

"Invalid code"

  • Don't include spaces before or after the code
  • Make sure you're using the NEWEST code (old ones don't work)

"Code not received"

"Invalid email or password"

Check these:

  • Is Caps Lock turned OFF? (Passwords are case sensitive)
  • Did you include spaces by mistake?
  • Are you using the correct email address?
  • Did you recently change your password?

Try

  • Select "Forgot password?" to reset your password

"Cookies must be enabled"

MyAccount needs cookies to work. Here's how to enable them:

  • Chrome: Settings → Privacy and security → Cookies → Allow all cookies
  • Firefox: Settings → Privacy & Security → Cookies → Accept all cookies
  • Safari: Settings → Privacy → Uncheck "Block all cookies"
  • Edge: Settings → Cookies → Allow all cookies

After enabling cookies, refresh the page and try again.

"JavaScript required"

Most browsers have JavaScript on by default. If you see this message, here’s how to enable JavaScript:

  • Chrome: Settings → Privacy and security → Site Settings → JavaScript → Allowed
  • Firefox: Type "about:config" → search "javascript.enabled" → Set to true
  • Safari: Settings → Security → Enable JavaScript

Page won't load or keeps timing out

Try these steps:

  • Refresh the page (press F5)
  • Clear your browser cache and cookies
  • Try a different browser (Chrome, Firefox, Edge, Safari)
  • Check your internet connection
  • Try from a different device or network

If nothing works, we might be doing maintenance. Visit winnipeg.ca for updates or contact 311.

Manage your account

Update your information

On the MyAccount profile settings page, you can change your:

  • Name
  • Email address
  • Password

To access the profile settings page, select “Profile settings” from the MyAccount menu.

Important:

  • If you change your email, you'll need re-enter your password and verify the new address
  • If you change your email address or password, you will automatically be signed out of MyAccount. You will need to sign back in with your new email address or password.

Still need help? Contact 311 anytime.

Track your service requests

To track a service request you submit using our online forms, you must be logged in to your MyAccount before you submit the form.

These service requests will be listed at the bottom of your MyAccount dashboard in the “previous requests” section. You will be able to see a summary of the request, including when it was submitted, whether it is open or closed, and any notes that may be available.

If you have submitted a request and were not logged in to your MyAccount, please contact 311 for status updates.

For recycling, garbage, and yard waste-related service requests, or any service request you submitted on or before December 15, 2025, use the “track a service request” form. You will need the reference number and your email address.

Close your account

Before you close your account, know that:

  • This action will remove your account and delete all data related to and accessible through your account. This action is permanent.
  • You can create a new account in the future if required

To close your account, contact 311.

Related links

MyAccount Services
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