The City of Winnipeg provides a variety of services, including in the areas of public safety, transportation, environment, planning and development, and leisure and wellness.
Contact the City for information and services
311 is a helpful resource to get information about City services and programs, or to request service.
You can contact 311 to connect with one of our customer service representatives, 24 hours a day, every day of the year, who are happy to answer any questions you may have about City services. If English is not your first language, you can request an interpreter.
Learn more about 311, including 5 things you need to know when contacting 311, and the best time to call 311.
You can access a variety of City services online. Using our self-serve forms, you can make a report, request service, or pay for City services.
We also have several City facilities where you can access select in-person services. Our Saint-Boniface 311 counter, located in Accès–Access Saint-Boniface, is a hub to access government programs and services from the City, the Province of Manitoba, and Government of Canada.
You can find information about a specific address, such as:
- Nearest City-owned and operated community amenity, including parks, pools, libraries, and leisure centres
- Recycling, garbage, and yard waste collection schedules
- Parking information
- Insect control information and schedules
- Spring cleanup schedules
- Snow clearing priority information and schedules
Winnipeg Transit provides reliable, affordable, comfortable, and accessible public transportation services for residents.
Eligible individuals and families living on low income can purchase reduced fare transit passes at 50% off through the WINNPass program to help save on transit costs.
Winnipeg Transit provides a Travel Training program which provides information and practical training on how to use Winnipeg Transit.
Recreation Services provides recreation and leisure programs and facilities that help build healthy communities.
Fee Subsidy Program
If you are living on low income, you can get a free recreation facility pass and a credit to register for programs, such as yoga, swimming, and skating classes.
Libraries are a valuable community resource where you can borrow books, movies and music for free, attend free programming, use a computer, and learn about your community. There are 20 library locations across the city.
English as an Additional Language Info Guide
The English as an Additional Language Info Guide lists ways that libraries can support newcomers and newcomer families.
Language Learning Info Guide
The Millennium Library has a very large collection of books in foreign languages, as well as online resources for learning other languages. Learn more in the Language Learning Info Guide.
The City has numerous programs and services that help improve the lives of all residents, including a number of programs specifically for those living on low income.