Service impacts

City services during Canada Post work stoppage

The City of Winnipeg would like to advise residents and businesses of changes to City services in the event of a Canada Post work stoppage.

Residents are advised to contact 311 for information on how City services that normally use Canada Post will operate in the event of a work stoppage.

City departments and services affected by this work stoppage include:

Animal Services

Individuals needing to apply for, or renew a pet licence should do so online or in person at Animal Services, located at 1057 Logan Ave. during regular business hours.

If you have already mailed a cheque for a June/July licence renewal that has not been processed because a work stoppage has delayed delivery, please call 311 and a note will be added to your file. There will be no penalty.

If you have not received your July licence renewal notice, please call 311 and leave an email address so that it can be emailed to you.

If you have placed an order for a replacement licence tag online, the delivery of the tag will be delayed. Alternatively, you can call 311 to arrange pickup in person at Animal Services.

Assessment and Taxation

Business taxes are due on or before May 30, 2025. Property taxes are due on or before June 30, 2025.

Property and business owners are responsible for ensuring their taxes are paid on time. Penalties for missed payments relating to 2025 taxes will apply beginning June 1, 2025 for business taxes, and July 1, 2025 for property taxes.

There are many convenient ways to pay your property and/or business taxes. These include:

  • Tax Instalment Payment Plan (TIPP)
  • Online payment
  • At your bank and credit union
  • Courier
  • In person at the Susan A. Thompson Building, 510 Main St. (main floor) or Accès-Access Saint-Boniface, 170 Goulet St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays) via cheque, bank draft, debit card, and cash
    • Note: Credit cards are not accepted for in-person payment of property or business taxes

For more information, please visit: Assessment and Taxation – Payment Options.

Audit

Contact 311 to make alternate arrangements.

Community Services

Winnipeg Public Library

Winnipeg Public Library (WPL) members who receive notices by mail are advised to use the Library's online My Account service. My Account allows members to review their request lists, see their items on hold, and renew items borrowed, among other services.

Members can also call or visit any of the 20 branches of Winnipeg Public Library to switch their account notification option from mail to phone or email.

Stay connected to your account with the Winnipeg Public Library App. TeleMessaging service is also available at any time for account messages and renewals at 204-986-4657 or toll-free at 1-866-826-4454.

Business licences

Individuals needing to apply for, or renew a business licence should do so in person at the Licensing & Bylaw Enforcement offices, located at 395 Main St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays), or call 311. Business licences can also be renewed online:

If you need to apply for a new short-term rental accommodations licence, visit: Short-term rental accommodations.

Corporate Finance

Vendors/suppliers

Payments to City vendors/suppliers of services and goods will still be made.

If you are not already on direct deposit, cheques will be available for pick-up at Corporate Finance – Treasury, Susan A. Thompson Building, 510 Main St. (main floor) during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays).

Vendors/suppliers are advised to have the cheque number, cheque date and vendor number to provide to staff when picking up cheques.

Identification is also required (e.g., company cheques, business card, or letter of authorization on company letterhead). Couriers may be used for cheque pick-up if the same information is supplied. For other accounts payable information, including receiving details on how to set up direct deposit, please contact 311.

Invoices can be emailed at CityWpgAP-Invoices@winnipeg.ca.

Human Resources

Anyone who is planning on applying for a City employment position is advised to submit their application online.

If you are applying for a Bus Operator position and do not have access to a computer/email, please apply by dropping off your application, including all documentation at Winnipeg Transit, Administrative Building, 421 Osborne St.

Individuals who have recently submitted employment applications for a Bus Operator position via Canada Post are asked to contact the department through 311 to confirm that their application was received.

Legal Services

Contact 311 to make alternate arrangements.

Planning, Property & Development

Customers with Planning, Property & Development accounts are advised to contact the department through 311 to make alternate arrangements such as courier or in-person drop-offs.

Contractor licensing

Contractors whose licences are expiring must pay the amount owing by the due date to avoid late payment charges. Licence renewal fees can be paid:

Cheques can be dropped off in an envelope addressed to Contractor Licensing. Use the permit drop-off slot adjacent to the Permits Office reception counter at Unit 31, 30 Fort St.

Email Contractor Licensing with any questions.

Cemeteries

Clients, suppliers, funeral homes/directors, or memorial dealers can contact the Cemeteries Branch by phone at 204-986-4348 to make arrangements.

Public Works

Permit-holders with outstanding fees should contact the permitting clerk as indicated on their permit application or contract. Those wanting to submit a permit application should do so via the contact listed in the permit application. If no contact is listed, we recommend contacting 311 to be connected with the appropriate area.

Water and Waste

Utility bills

Customers who normally receive their bill through Canada Post are still responsible for paying the amount owing by the due date, to avoid late payment charges, even though they haven’t actually received their paper bill.

Register online with MyUtility at myutility.winnipeg.ca to view bill amounts and due dates. MyUtility is a convenient portal that allows customers to view and manage their utility bills online. To register, customers will need a valid email address and their City of Winnipeg utility account and meter numbers, which can be found on a copy of their utility bill.

Utility bills can be paid:

  • Using online or telephone banking
  • At authorized agents (e.g., financial institutions)
  • In person at one of our 311 counters, either at the Susan A. Thompson Building, 510 Main St. (main floor), or at Accès-Access Saint-Boniface, 170 Goulet St., during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays), with cash, cheque, money order, or debit card
  • Using Plastiq, a third-party online payment service, which allows customers to pay using major credit cards, such as Visa, MasterCard and American Express

To confirm that we have received your payment, login to your MyUtility account at myutility.winnipeg.ca. You can also contact our Utility Billing Centre by phone at 204-986-2455 or by email at utilitybill@winnipeg.ca.

Customers can avoid late fees and never miss a payment by applying for preauthorized payments on myutility.winnipeg.ca.

Brady Road Resource Management Facility bills

Customers who receive a bill for Brady Road Resource Management Facility tipping fees, small commercial collection fees or bulky and surplus waste collection fees must pay by the due date to avoid late payment charges. Bills can be paid in person at:

  • 1120 Waverley St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays) with cheque or money order
  • Brady Road Landfill office during regular business hours, 8 a.m. to 4 p.m., Monday to Friday (except holidays) with cash, cheque, money order, or credit card (Visa, MasterCard, American Express only)

Other Water and Waste accounts

Customers with water and waste accounts that do not fall within utility or Brady Road Resource Management Facility billing are advised to use the contact information on their invoice to make alternate arrangements, such as courier or in-person drop-offs. Payments must be received by the due date to avoid late payment charges.

Winnipeg Fire Paramedic Service

To ensure payments are received on time, customers are advised to make payments:

  • In person at the Susan A. Thompson Building, 510 Main St. (main floor) or at Accès-Access Saint-Boniface, 170 Goulet St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays)
  • By phone using a credit card at 204-986-3001
  • Online

Winnipeg Parking Authority

Ticket payments

The Winnipeg Parking Authority provides a number of methods of payment for fines related to outstanding tickets/offence notices that are not dependent on regular mail service. Payments of outstanding fines are still required, regardless of disruption in Canada Post delivery.

Additionally, customers who wish to take advantage of the early payment discount may also pay through methods other than mail delivery service.

Outstanding fines can be paid:

  • Online
  • By telephone through 311
  • In person with cash, cheque, money order, credit or debit card at the following locations:
    • Winnipeg Parking Authority, 495 Portage Ave., Monday to Friday, between 8:30 a.m. and 4:30 p.m.
    • Susan A. Thompson Building, 510 Main St. (main floor), Monday to Friday, between 8:30 a.m. and 4:30 p.m.
    • Accès-Access Saint-Boniface, 170 Goulet St., Monday to Friday, between 8:30 a.m. and 4:30 p.m.
  • By cheque or money order (payable to City of Winnipeg) at the drop box located at 495 Portage Ave.

Services related to contesting a parking ticket or Penalty Notices issued under the Municipal By-Law Enforcement Act continue to be offered in person at 495 Portage Ave. or online.

Winnipeg Police Service

Residents who normally use Canada Post for correspondence with the Winnipeg Police Service are advised that mail for the service can be dropped off at the security desk in the lobby of the Police Headquarters, 245 Smith St., for distribution during regular business hours, 7 a.m. to 4 p.m., Monday to Friday (except holidays).

Winnipeg Transit

Peggo cards

In the event of a Canada Post work stoppage, Winnipeg Transit will not accept online orders for new peggo cards. Peggo cards can be purchased in-person at Winnipeg Transit Customer Service Centres and select 7-Elevens and Shoppers Drug Marts. View the full list of locations.

If you have lost your peggo card or have a defective peggo card, please visit a Winnipeg Transit Customer Service Centre for a replacement. Winnipeg Transit will not mail replacement cards in the event of a work stoppage. Find the location closest to you

WINNpass applications 

Submit applications for the WINNpass program online or in person.

You can complete the online application and attach any required documentation, such as an EIA budget letter and letter concerning transportation allowance.

To submit an application in person, please visit one of the Winnipeg Transit's Customer Service Centres

Winnipeg Transit Plus

In the event of a work stoppage, Winnipeg Transit Plus customers should expect delays in receiving responses to their applications, assessments, appeals, approvals, and requests for information.

If customers have questions about the status of an item, they can contact the Winnipeg Transit Plus Contact Centre at 204-986-5722 or fill out an online contact form.

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