Service impacts

City services during Canada Post work stoppage

The City of Winnipeg would like to advise residents and businesses of changes to City services due to the Canada Post work stoppage.

Residents are advised to contact 311 for information on how City services that normally use Canada Post are operating during the work stoppage.

City departments and services affected by the work stoppage include:

Animal Services

You can apply for, or renew a pet licence online or in person at Animal Services, located at 1057 Logan Ave. during regular business hours.

If you have already mailed a cheque for a December licence renewal that has not been processed because a work stoppage has delayed delivery, call 311 and a note will be added to your file. There will be no penalty.

If you have not received your December licence renewal notice, call 311 and leave an email address so that it can be emailed to you.

If you have requested a replacement licence tag online, the delivery of the tag will be delayed. Alternatively, you can call 311 to arrange pickup in person at Animal Services.

Assessment and Taxation

There are many convenient ways to pay your property and/or business taxes. These include:

  • Tax Instalment Payment Plan (TIPP)
  • At your bank and credit union
  • Using online or telephone banking
  • Courier
  • In person at one of our 311 counters:
    • Susan A. Thompson Building, 510 Main St. (main floor)
    • Accès-Access Saint-Boniface, 170 Goulet St.
    • 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays)
    • Cash, cheque, money order, or debit cards are accepted
      • Note: Credit cards are not accepted for in-person payment of property or business taxes
  • Using Plastiq, a third-party online payment service, which allows customers to pay using major credit cards, such as Visa, MasterCard and American Express

For more information, visit: Tax payment options.

Audit

Contact 311 to make alternate arrangements.

Community Services

Winnipeg Public Library

Winnipeg Public Library (WPL) members who receive notices by mail can use the Library's online My Account service. My Account allows members to review their request lists, see their items on hold, and renew items borrowed, among other services.

Members can also call or visit any of the Winnipeg Public Library's 20 branches to switch their account notification option from mail to phone or email.

Stay connected to your account with the Winnipeg Public Library App. TeleMessaging service is also available at any time for account messages and renewals at 204-986-4657 or toll-free at 1-866-826-4454. 

Business licences

You can apply for, or renew a business licence in person at the Licensing & Bylaw Enforcement offices, located at 395 Main St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays), or call 311.

Business licences can also be renewed online using Business Licensing Online.

Corporate Finance

Vendors/suppliers

Payments to City vendors/suppliers of services and goods will still be made.

If you are not already on direct deposit, cheques will be available for pick-up at Corporate Finance – Treasury, Susan A. Thompson Building, 510 Main St. (main floor) during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays).

Vendors/suppliers are advised to have the cheque number, cheque date and vendor number to provide to staff when picking up cheques.

Identification is also required (e.g., company cheques, business card, or letter of authorization on company letterhead). Couriers may be used for cheque pick-up if the same information is supplied. For other accounts payable information, including receiving details on how to set up direct deposit, contact 311.

Invoices can be emailed at CityWpgAP-Invoices@winnipeg.ca.

Human Resources

To apply for a City employment position, you can submit a job application online.

If you are applying for a Bus Operator position and no do not have access to a computer/email, you can drop off your application, including all documentation at Winnipeg Transit, Administrative Building, 421 Osborne St.

Individuals who have recently submitted employment applications for a Bus Operator position via Canada Post are asked to contact the department through 311 to confirm that their application was received.

Legal Services

Contact 311 to make alternate arrangements.

Planning, Property & Development

Customers with Planning, Property & Development accounts are advised to contact 311 to make alternate arrangements such as courier or in-person drop-offs.

Contractor licensing

Contractors whose licences are expiring must pay the amount owing by the due date to avoid late payment charges. Licence renewal fees can be paid:

Cheques can be dropped off in an envelope addressed to Contractor Licensing. Use the permit drop-off mail slot near the entrance of 30 Fort St.

Email Contractor Licensing with any questions.

Cemeteries

Clients, suppliers, funeral homes/directors, or memorial dealers can contact the Cemeteries Branch by phone at 204-986-4348 to make arrangements.

Public Works

Permit-holders with outstanding fees should contact the permitting clerk as indicated on their permit application or contract. You can submit a permit application using the contact listed in the permit application. If no contact is listed, contact 311 to be connected with the appropriate area.

Water and Waste

Utility bills

Customers who receive a utility bill (either by Canada Post, MyUtility or another delivery service) must pay the amount owing by the due date to avoid late payment charges.

Utility bills can be paid:

  • Using online or telephone banking
  • At your bank and credit union
  • In person at one of our 311 counters:
    • Susan A. Thompson Building, 510 Main St. (main floor)
    • Accès-Access Saint-Boniface, 170 Goulet St.
    • 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays)
    • Cash, cheque, money order, or debit cards are accepted
      • Note: Credit cards are not accepted for in-person payment of utility bills
  • Using Plastiq, a third-party online payment service, which allows customers to pay using major credit cards, such as Visa, MasterCard and American Express

To confirm that we have received your payment, you can contact our Utility Billing Centre by phone at 204-986-2455 or by email at utilitybill@winnipeg.ca.

Sign up for MyUtility

MyUtility is a convenient portal that allows customers to view and manage their utility bills online. To register for MyUtility, visit myutility.winnipeg.ca. Customers will need a valid email address and their City of Winnipeg utility account and meter numbers, which can be found on a copy of their utility bill.

Brady Road Resource Management Facility bills

Customers who receive a bill for Brady Road Resource Management Facility tipping fees, small commercial collection fees or bulky and surplus waste collection fees must pay by the due date to avoid late payment charges.

Bills can be paid in person at:

  • 1120 Waverley St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays) with cheque or money order
  • Brady Road Landfill office during regular business hours, 8 a.m. to 4 p.m., Monday to Friday (except holidays) with cash, cheque, money order, or credit card (Visa, MasterCard, American Express only)

Other Water and Waste accounts

Customers with water and waste accounts that do not fall within utility or Brady Road Resource Management Facility billing are advised to use the contact information on their invoice to make alternate arrangements, such as courier or in-person drop-offs. Payments must be received by the due date to avoid late payment charges.

Winnipeg Fire Paramedic Service

To ensure payments are received on time, customers can pay their ambulance bills:

  • Online: Pay an ambulance bill
  • In person at one of our 311 counters:
    • Susan A. Thompson Building, 510 Main St. (main floor)
    • Accès-Access Saint-Boniface, 170 Goulet St.
    • 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays)
    • Cash, cheque, money order, or debit cards are accepted
  • By phone using a credit card at 204-986-3001

Winnipeg Parking Authority

Ticket payments

There are a number of ways to pay fines related to outstanding tickets/offence notices that do not depend on regular mail service. Outstanding fine payments are still required, regardless of disruption in Canada Post delivery.

Additionally, customers who wish to take advantage of the early payment discount may also pay through methods other than mail delivery service.

Outstanding fines can be paid:

  • Online: Pay a penalty notice (ticket)
  • By telephone through 311
  • In person with cash, cheque, money order, credit or debit card at the following locations:
    • Winnipeg Parking Authority, 495 Portage Ave., Monday to Friday, between 8:30 a.m. and 4:30 p.m.
    • Susan A. Thompson Building, 510 Main St. (main floor), Monday to Friday, between 8:30 a.m. and 4:30 p.m.
    • Accès-Access Saint-Boniface, 170 Goulet St., Monday to Friday, between 8:30 a.m. and 4:30 p.m.
  • By cheque or money order (payable to City of Winnipeg) at the drop boxes located at 495 Portage Ave. and Millennium Library parkade, 251 Donald St. on P1 outside the elevator vestibule beside the Pay on Foot station

Services related to contesting a parking ticket or Penalty Notices issued under the Municipal By-Law Enforcement Act continue to be offered in person at 495 Portage Ave. or you can request penalty notice (ticket) screening online.

Winnipeg Police Service

Residents who normally use Canada Post for correspondence with the Winnipeg Police Service can drop off mail for the service at the security desk in the lobby of the Police Headquarters, 245 Smith St., for distribution during regular business hours, 7 a.m. to 4 p.m., Monday to Friday (except holidays).

Winnipeg Transit

Peggo cards

Winnipeg Transit is not accepting online orders for new peggo cards during the Canada Post work stoppage. Peggo cards can be purchased in-person at Winnipeg Transit Customer Service Centres and select 7-Elevens and Shoppers Drug Marts. View the full list of locations.

If you have lost your peggo card or have a defective peggo card, please visit a Winnipeg Transit Customer Service Centre for a replacement. Winnipeg Transit will not be mailing replacement cards due to the ongoing Canada Post work stoppage. Find the location closest to you.

WINNpass applications 

Submit applications for the WINNpass program online or in person.

You can complete the online application and attach any required documentation, such as an EIA budget letter and letter concerning transportation allowance.

To submit an application in person, please visit one of the Winnipeg Transit's Customer Service Centres. 

Winnipeg Transit Plus

Winnipeg Transit Plus customers should expect delays in receiving responses to their applications, assessments, appeals, approvals, and requests for information due to the work stoppage.

If customers have questions about the status of an item, they can contact the Winnipeg Transit Plus Contact Centre at 204-986-5722 or fill out an online contact form.

Was this information helpful?

How can we make this web page better?

Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.