Social Media Terms of Use

The City of Winnipeg uses social media to better connect with and serve Winnipeggers. You can help us create a healthy and respectful online environment, and ensure our platforms remain a safe, inclusive, and friendly place for all.  

By messaging or commenting on official City of Winnipeg social media sites, you agree to these terms of use. 

When you comment or message us: 

  • Be respectful: Treat others with courtesy and kindness, even if you disagree with them. 
  • Engage in a constructive way: Make sure your comments add value to the conversation. 
  • Stay on topic: Keep your comments related to the original topic or City of Winnipeg services or programs. 
  • Use your own name and account: Don't pretend to be someone else, including public figures or City officials. 
  • Follow the law: Don’t do anything illegal or promote unlawful behavior. 

Your messages and comments must not include: 

  • Private information: Don’t share personal info – whether your own or another person’s - like phone numbers or addresses in your public posts or comments. We'll ask for contact details privately if necessary. 
  • Offensive content: Don’t post rude, insulting, vulgar, profane, abusive, aggressive, violent, sexually explicit, graphic or shocking language or content, or links to any such content.  
  • Discriminatory or hateful content: Don’t post anything racist, sexist, homophobic, or hateful. This includes content that attacks people, or incites hatred based on colour, race, religion, creed, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, marital or family status, socio-economic status, physical or intellectual disability, or any personal characteristic. 
  • Threats or harassment: Don’t make personal attacks, or post threatening remarks. 
  • Security threats: Don’t post anything that could endanger public safety, promote illegal activities, or compromise the security of public systems. 
  • Illegal or harmful content: Don’t break the law or encourage others to do so. Don't encourage or support illegal activities or substances. Don't share content that breaks copyright or other intellectual property laws. 
  • False information: Don’t make defamatory or harassing remarks, or serious, unproven/unsupported or inaccurate accusations against individuals or organizations. 
  • Spam or irrelevant content: Don’t post repetitive irrelevant, or unintelligible content.  
  • Trolling: Don't post intentionally provocative, misleading, or repetitive messages to provoke, harass, or disrupt conversations and respectful engagement. 
  • Advertisements or endorsements: Don’t promote political candidates, businesses, or unions. 

City of Winnipeg's rights on social media

  • We monitor and manage comments and messages. 
  • We decide if content violates these terms of use. 
  • We can remove content that violates these terms of use without warning. 
  • We can mute, block, or ban users who violate these terms of use, for any specific or indefinite period of time, without warning. 
  • We can report serious violations to the social media platform or law enforcement. 
  • We may disable comments temporarily or permanently to keep the discussion respectful. 

General Terms

  • Users must also follow each social media platform’s rules (e.g., Facebook, X, Instagram, LinkedIn, and YouTube). 
  • Comments must be posted in English or French, Canada’s official languages. 
  • Comments posted are public. 
  • The opinions, comments, and content shared by users are their own.  
  • Content is subject to all applicable federal and provincial legislation, as well as all applicable municipal policies or by-laws. 

These terms of use are subject to change at any time. 

Disclaimer

Users of the social media website must evaluate, and bear all risks associated with the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. The City of Winnipeg cannot guarantee the authenticity, accuracy, nor security of such content including any links posted by a third party. Under no circumstances will the City of Winnipeg be liable for third party content including, but not limited to, errors or omissions, or loss or damage incurred as a result of the use of or reliance upon content posted, emailed, transmitted, or otherwise made available via the social media site. 

Privacy statement 

We will collect information that you provide to us through social media to process your request, order, or application and may use it to ensure service quality. Where the information is personal information, the Freedom of Information and Protection of Privacy Act (FIPPA) allows us to collect it for this purpose and FIPPA gives you privacy rights. We do not use or share your personal information for other purposes unless authorized by law or with your consent. Contact the Corporate Access and Privacy Officer if you have questions.

Was this information helpful?

How can we make this web page better?

Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.