Winnipeg Transit Plus invites feedback on proposed changes to how it responds to no-shows, late cancellations

Released: June 14, 2023 at 1:37 p.m.

Winnipeg, MB – Winnipeg Transit Plus is looking for feedback on proposed changes to how it responds to customer no-shows and late cancellations.

All Transit Plus trips are prescheduled. When no-shows and late cancellations occur, Transit Plus resources are wasted and as a result fewer customers can take trips.

The proposed policy takes aim at this impact by using a points-based system with suspension of service as a penalty for losing points. Right now, Transit Plus customers face financial penalties for no-showing a trip or cancelling it without enough notice.

These changes follow recommendations made in an Ombudsmen’s report and the Winnipeg Transit Master Plan. Using a points-based system puts all customers on an even playing field, instead of financial penalties that hit harder for those with lower incomes.

Customers, caregivers, service providers and community stakeholders can learn more about how the proposed points-based system works by visiting winnipeg.ca/noshowpolicy. They can register to participate in one of the virtual events taking place on Wednesday, June 28. A survey is open for feedback until July 14.

News

Was this information helpful?

How can we make this web page better?

Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.