Winnipeg, MB – Today, the City of Winnipeg is launching an internal Continuous Improvement Program. The program empowers employees to find practical ways to streamline processes, reduce risk, and improve service delivery. It aims to build a more efficient Public Service and foster a culture of innovation where improvements happen continuously.
“Keeping Winnipeg affordable means being relentless about how we use the resources we already have,” said Mayor Scott Gillingham. "This program puts innovation in the hands of the people doing the work, so we can streamline processes, reduce risk, and deliver better service at a lower cost. It’s practical innovation that strengthens customer service and protects taxpayers.”
City employees are being asked to submit practical ideas focused on sustainability, innovation, and making the most of the resources we have to improve how we work and how we serve residents.
We’re looking for ideas that could:
- Save time or reduce manual steps
- Reduce costs
- Increase revenue
- Improve service quality
- Reduce risk or improve safety
A committee comprised of senior leadership will evaluate staff submissions as they are received to determine which ideas move from concept to execution.
“We want to hear from staff because their ideas are key to building a more efficient Public Service,” said Tracy Graham, Chief Financial Officer. “Their first-hand insights will help us deliver great service to Winnipeggers, because they see what’s working, what doesn’t, and where we can improve.”
Projects will be supported by Corporate Finance’s Continuous Improvement Unit, which was approved by Council as part of the 2026 Budget Update. The unit will bring together City employees trained in Lean Six Sigma to lead efficiency projects across departments.
The City is not targeting workforce reductions as part of the program. It’s focusing on ideas that improve processes, make better use of existing resources, and improve the overall customer experience.
Staff submissions are being accepted and reviewed year-round. As the program gains momentum and as we continue to strengthen our Public Service, we’ll share progress and success stories.