Winnipeg, MB - The City of Winnipeg would like to advise citizens and businesses of changes to City services in the event of a Canada Post work stoppage.
Citizens are advised to call 311 for information on how City services that normally use Canada Post will operate in the event of a work stoppage.
City departments and services affected by this work stoppage include:
Assessment and Taxation
Please use one of the following convenient payment options available, including:
- Tax Installment Plan (TIPP)
- In person, online or through telephone banking through your financial institution
- By courier
- In person at City Hall, 510 Main Street or at the Bilingual Service Centre, 170 Goulet Street during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays)
- After hours: Drop an envelope containing a cheque or money order together with the bottom portion of the tax bill in the mail slot located on the Main Floor of the Administration Building, 510 Main Street, at the James Avenue entrance nearest to King Street.
- Online credit card payment for property tax bills via a third-party service provider Plastiq.
For more information on payment options please contact 311 or visit https://assessment.winnipeg.ca.
Audit
Please contact the Department through 311 to make alternate arrangements.
Community Services
Winnipeg Public Library
Winnipeg Public Library members who receive notices by mail are advised to use the Library's online My Account service at winnipeg.ca/library. My Account allows members to review their request lists, see their items on hold, and renew items borrowed among other services.
Library members can also call or visit any of the 20 branches of Winnipeg Public Library to switch their account notification option from mail to phone or email. Library members can also call or visit any of the 20 branches of Winnipeg Public Library to switch their account notification to email.
The WPL To Go smartphone app also allows easy access to My Account. TeleMessaging service is also available at any time for account messages and renewals at 204-986-4657 or toll-free at 1-866-826-4454.
Business Licenses
Individuals needing to apply for, or renew a business licence should visit 30 Fort Street, Community By-law Enforcement Services, Monday to Friday between 8:30 a.m. and 4:30 p.m.
Animal Services
Expired pet licence enforcement is presently ceased. Residents can renew their licence once they receive the invoice in the mail once mail service resumes . Licences must be renewed annually. During the Canada Post work stoppage, residents who have purchased a new license online or through 311 can pick up the license tag at Animal Services, 1057 Logan. To check status of a licence, please contact 311. For more information, please see winnipeg.ca/animalservices.
Corporate Finance
Bid Opportunities
Bid submissions may be delivered to the Materials Management office on the main floor, 185 King Street.
Vendors/Suppliers
Payments to City vendors/suppliers of services and goods will still be made.
If you are not already on direct deposit, cheques will be available for pick-up at Corporate Finance - Treasury, Main Floor, Administration Building, 510 Main Street, between 8:30 a.m. and 4:30 p.m.
Vendors/suppliers are advised to have the cheque number, cheque date and vendor number to provide to Treasury staff when picking up cheques. Please contact 311 for accounts payable inquiries.
As well, identification will be required (e.g., company cheques, business card, or letter of authorization on company letterhead). Couriers may be utilized for cheque pick-up if the same information is supplied. For other Accounts Payable information, including receiving details on how to set up direct deposit, please contact 311.
Invoices can be emailed to the City of Winnipeg at CityWpgAP@winnipeg.ca. They can also be dropped off at Corporate Finance, 4th Floor, Administration Building, 510 Main Street.
Corporate Support Services
Human Resources
Individuals who have recently submitted employment applications to the City via Canada Post are asked to contact the Department by phone at 311, to confirm that their application was received.
Anyone who is planning on applying for a City of Winnipeg employment position is advised to submit their application online at winnipeg.ca or in person to the main floor, Administration Building, 510 Main Street.
Legal Services
Please contact the Department through 311 to make alternate arrangements.
Planning, Property and Development
Cemeteries Branch - Brookside, Transcona and St Vital Cemeteries
All clients are advised to contact Customer Services at the Administration Office Brookside Cemetery, 3001 Notre Dame Avenue, by phone at 204-986-4348, by email at cemeteries@winnipeg.ca or by visiting the office on Mondays through Fridays from 8:30 a.m. to 4:30 p.m.
Receipts and Deeds will be held at the Administration office until after Canada Post strike action has ceased. Clients are able to collect them from the office; photo ID will be required.
Clients wanting to submit documents will need to contact the Customer Service Advisors for further advice.
Customers
Customers with Planning, Property and Development accounts are advised to contact the Department through 311 to make alternate arrangements such as courier or in-person drop-offs.
Public Works
Customers
Customers with Public Works accounts are advised to contact the Department through 311 to make alternate arrangements such as courier or in-person drop-offs.
Water and Waste
Utility Bills
Customers who receive a utility bill (either by Canada Post, ePost, or other delivery service) must pay the amount owing by the due date to avoid late payment charges. Utility bills can be paid:
- Using online or telephone banking
- At authorized agents (e.g., financial institutions, designated drug stores and grocery stores)
- In person at City Hall, 510 Main Street or the Bilingual Service Centre, 170 Goulet Street during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays) with cash, cheque, money order, or debit card
- By cheque/money order (payable to City of Winnipeg) at drop boxes located at Manitoba Hydro and MTS offices and outlets
- Through MoneyGram (service fees apply) at Canada Post retail locations, which will remain open during a postal strike but may have reduced hours.
To confirm that we have received your payment, you can contact our Utility Billing Centre by phone at 204-986-2455 or by email at utilitybill@winnipeg.ca.
Brady Road Resource Management Facility Bills
Customers who receive a bill for Brady Road Resource Management Facility tipping fees, small commercial collection fees or bulky and surplus waste collection fees must pay by the due date to avoid late payment charges. Bills can be paid in person at:
- 1120 Waverley Street during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays) with cheque or money order.
- Brady Road Landfill office during regular business hours, 8:00 a.m. to 4:00 p.m., Monday to Friday (except holidays) with cash, cheque, money order, or credit card (Visa, MasterCard, American Express only).
Other Water and Waste Accounts
Customers with water and waste accounts that do not fall within utility or Brady Road Resource Management Facility billing are advised to contact the department through 311 to make alternate arrangements such as courier or in-person drop-offs.
Winnipeg Fire Paramedic Service
To ensure payments are received on time, customers are advised to make payments:
- In person at Fire Paramedic Service, Main Floor, 185 King Street, at City Hall, 510 Main Street or at the Bilingual Service Centre, 170 Goulet Street during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays).
- By phone using a credit card at 204-986-3001.
- Online at winnipeg.ca/fps/Billing/.
Winnipeg Parking Authority
Citation, Permit, Oversize Vehicle and Invoice Payments
The Winnipeg Parking Authority provides a number of methods of payment for fines related to outstanding offence notices that are not dependent on regular mail service.
Customers who wish to take advantage of the early payment discount and other delivery service must pay the amount owing by the due date to avoid default conviction and the requirement to pay the full fine.
Payment methods for citations, parking permits and oversize vehicles can be made by:
- Using online payment through our website at www.theparkingstore.winnipeg.ca.
- By telephone through 311
- In person at 495 Portage Avenue, Monday to Friday, between 8:30 a.m. and 5:00 p.m. with cash, cheque, money order, credit or debit card, or Apple Pay
- By cheque or money order (payable to City of Winnipeg) at the drop boxes located at 495 Portage Avenue or located on level P1 of the Millennium Library Parkade
Winnipeg Police Service
In the event of a Canada Post work stoppage:
- Do not put any critical mail into the postal system that is time-sensitive or needs to reach its Winnipeg Police Service destination in a timely fashion. This includes mail directed to:
- Winnipeg Police Service (WPS) Headquarters (HQ); 245 Smith Street, R3C 0R6; WPS Post Office Box numbers (i.e. P.O. Box 1680); or any District Stations.
- Critical mail should be delivered or dropped off at the WPS HQ front entrance (Graham Avenue, main floor security desk). Please ensure the intended recipient of the mail is clearly marked.
- Critical mail to District stations or other WPS facilities should be delivered to those station duty public access areas.