311 City services

We’re upgrading our systems to serve you better. Until further notice, please call 311 for updates on service requests submitted online after December 15, 2025. Thank you for your patience during this upgrade.

Find ways to report, apply/register, pay, or view/find information about popular City services, programs, and activities.

City services

Search for services, programs, and information by keyword or use the service and property type filters.

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Online services
  • Learn about the different winter parking bans that can be declared to support snow clearing operations

Sign up for parking ban notifications

Download the Know Your Zone app 

  • Get notified when a winter parking ban is in effect
  • Find your residential street snow zone
  • Find out when your street will be plowed during a residential parking ban

Online

  • Report common parking violations

View parking violation examples

  • Find things to do and off-leash dog areas
  • View rentable park locations and learn how to rent a park

Online

  • Pay a bylaw penalty notice online

Penalty notice payment methods

Online

  • Pay a parking ticket (penalty notice) online

Parking ticket payment methods

Online

  • Sign in to your peggo account, or register a new account
  • Load your peggo card
  • View remaining card balance and passes you may have pending
  • Set up auto reloads

Learn more about peggo

Online

  • Report cards not scanning or scanning incorrectly
  • Report cards loaded with incorrect fare and balances not updating

Online

  • Report an unpermitted or prohibited home-based business
  • Report an occupancy without a permit concern in an apartment, business or commercial building
  • Report an illegal rooming house
  • Request an inspection for a mobile sign placement, or lack of permit for a mobile sign
  • View City permits and licences

Current call times

Contact 311

Mobile apps

A variety of official City apps are available for download.

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