311 contact form

311 endeavours to provide an initial response within 48 hours.

If this is an emergency, please call 911. For Winnipeg Police Non-Emergency issues, please call 204‑986‑6222.

If your e-mail is urgent, and requires an immediate response, please call us directly by dialing 311 or toll‑free at 1‑877‑311‑4974 if you are outside the city. We are open 24 hours a day.

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Track status online

Should a service request be required, do you wish to track the status of this request online? Your first name, last name and email address will be entered into our database.


Privacy statement

This collection of your personal information is authorized by section 36(1)(b) of The Freedom of Information and Protection of Privacy Act. Your information will be used to respond to you and to assure service quality. It is protected by the Act’s privacy provisions and will not be used or disclosed for any other purpose, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311), if you have questions about the collection or use or your personal information.

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Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.