When Winnipeg’s new bus network went into service, the number of On-Request transit zones across Winnipeg tripled. That means people can request rides within a dozen different areas when the On-Request bus is in service.
For passengers who have only ridden on fixed bus routes, On-Request may be a bit confusing. Let’s try and clear it up.
How On-Request works
On-Request buses travel anywhere within a zone that buses can fit. The path they take is determined by an app that plans the route in real time, picking up and dropping off other passengers along the way.
You need to request a trip before you board the bus. You don’t request in advance – wait until you’re ready to leave.
You can make your request by:
- Using the Winnipeg Transit+ On-Request app (available on the App Store for iPhones and Google Play for Androids)
- Contacting 311 and following the prompts to book On-Request Transit
After making your request, you’ll get step-by-step instructions for where and when to meet the bus, usually at the nearest bus stop within about 20 min. You’ll also find out where it will drop you off and get an estimate for the total trip time.
How to request a trip using the app
What hours do On-Request buses run?
On-Request buses operate at times where there is lower demand for transit. Having a bus route circle once an hour for a handful of passengers comes at a high cost for a low level of service. Sending that bus directly to the passengers who need it, when they need it, provides a higher level of service at a similar cost.
Make sure to check the On-Request operating hours before heading out. They differ from zone to zone.
The app will only accept ride requests when the bus is in service.