Site Accessibility Information Access Key 1 to Skip to Top Navigation Access Key 2 to Skip to the Three One One link Access Key 3 to Skip to City of Winnipeg Main Menu Access Key 4 to Skip to Left Navigation Menu Access Key 5 to Skip to Content area Access Key 6 to Skip to Right Sidebar content area Access Key 7 to Skip to Footer Links
City of Winnipeg
|  Link to the City of Winnipeg French websiteFrançais  |
COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Winnipeg Fire Paramedic Service Logo

Braille, Wheelchair, Large Print, and Sign Language

Accessibility Services
Provided Upon Request

Winnipeg Fire Paramedic Service

General Information


WFPS 911
Responsible for coordinating and dispatching all emergency and non-emergency calls for service for EMS and Fire originating in Winnipeg
  • The WFPS Communications Centre is responsible for coordinating and dispatching all emergency and non-emergency calls for service for EMS and Fire calls originating in Winnipeg. 23 ambulances and approx 59 fire resources and two MIRV buses are used by the two dispatchers daily.
  • Advanced booking of non-emergency calls is encouraged and can be accommodated up to thirty-one days in advance of the date on which service is needed. Transfers with destinations out of the city are not coordinated by our Center.
  • In 2007 the Winnipeg Fire Paramedic Service implemented a major change to the Communications Center and merged the two dispatch centers of Fire and EMS.
  • The Winnipeg Fire Paramedic Service is a secondary public safety access point. Winnipeg Police Service triages all initial 911 call and routes call to us for Fire or EMS assistance. We dispatch to calls for service for the City of Winnipeg up to and including the Perimeter Highway, St Norbert and Grand Pointe area.
  • An Automatic Vehicle Location (AVL) System using Satellite technology is used to track the location of all our Fire and EMS vehicles. This allows the dispatch of the closest, most appropriate, ambulance or fire apparatus to the incident.
  • The system design includes dispatches to Electronic Patient Care Reports (E-PCR) to all EMS and supervisor vehicles. The Communication Centre sends calls electronically to the station monitor/printers in all halls, and for processing at administrative locations.

Communication Operator Profile

Communications Operator
  • The Center is staffed 24 hours a day, 7 days a week, 365 days a year. The minimum number of personnel on duty at any one time is 5; typical shift staffs 7 and 1 Communications Center Supervisor. All shifts are two 12-hour days followed by two 12-hour night shifts and with 4 days off on a rotating basis.
  • The communications Operators Call taker responsibilities include: obtaining the address or location of the emergency, the telephone number of the caller, the nature of the problem and assigning the dispatch priority. Everyone who works in the Communications Center takes 911 calls.
  • Dispatchers are responsible for maintaining emergency coverage throughout their area, and the areas surrounding the City of Winnipeg. They monitor and facilitate field Fire and Paramedic staff, handle inquiries and coordinate efforts with allied agencies.
  • Winnipeg Fire Paramedic Service provides in-house, intensive training for our staff. Each person has undergone specific training for the Center and must complete our intensive 2 month, 340 hour- 911 Communications Course. This includes intense practice scenarios and real time call evaluations with a training supervisor.

Last update: November 1, 2016

Was this information helpful?

How can we make this web page better?

Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

Ces renseignements sont-ils utiles?

Comment pourrait-on améliorer cette page Web?

Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.