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Winnipeg Fire Paramedic Service

When Should I Call 911?

What do I do if my fire hydrant is covered in snow?

This is classified as a non-emergency call. Please contact the Water Works Department.

Who do I call if a fire hydrant is leaking?

This is classified as a non-emergency call. Please contact the Water Works Department.

Who do I notify if a water main is leaking?

This is classified as a non-emergency call. Please contact the Water Works Department.

Do you rescue cats in trees?

WFPS consider animal rescue needs on a case by case basis. For example, an animal in the river with people attempting to rescue it creates a significant safety concern as the situation can be very dangerous. A cat in the tree is not the same type of rescue situation, and therefore will not attend.

Can the fire department come out to remove a dead animal on the road?

Emergency Services will attend to any animals on the roadway or boulevard owned by the City. If it is on private property, they will not attend.

Branches are touching the hydro/phone/cable lines coming into my house?

Please contact the appropriate utility.

The streets are not plowed in my area; will you still come out in an emergency?

Winnipeg Fire Paramedic Service will attend in any emergency, even if the streets are not plowed.

I am locked out of my vehicle; can you send someone to help me?

Winnipeg Fire Paramedic Service does not attend unless a child is locked in unattended or perhaps a person is unresponsive in the vehicle. If there is no medical emergency, please call a locksmith.

I am locked out of my residence, can you send someone to assist me back in?

Winnipeg Fire Paramedic Service does not attend unless a child is locked in the house unattended or perhaps if a pot of food was left on the stove. If there is no medical or fire emergency, please call a locksmith.

Where do I purchase a smoke detector/C0 detector or Fire extinguisher?

Winnipeg Fire Paramedic Service recommends the purchase of each of the above. Please refer to the phone book under fire extinguishers. It is important that the devices carry a ULC label.

Where can I get information on replacing my ERIK kit now that I have moved?

E.R.I.K kits are available at any Winnipeg Fire Paramedic Stations and various seniors groups

I have a raccoon in my chimney/attic/fireplace can you send someone out?

No. Please contact the Provincial Conservation Office

There is a car parked illegally in a 24 hour fire emergency access area.

Contact Winnipeg Police Service or check the no parking sign for who may have a towing contract assigned.

There is wood piled up or a derelict yard that is a fire hazard can you please check on this?

Contact the Fire Prevention Branch at 204-986-6358

Last update: March 14, 2019

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Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

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Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.