Each day, we strive to improve the quality of your life. We know sometimes concerns or questions can come up with the wide range of services we provide. When that happens, we want to know so we can make things better. That’s why our 311 Contact Centre is there to help.
Before you reach out to us, there are a few things we want you to know to help make the process a lot easier for everyone.
Use our self-service forms
Your time is valuable, that’s why we continue to make more self-service forms available for you to use. The online forms are a convenient option to report a problem or request a service.
You can use them for everything from letting us know your garbage wasn’t picked up to reporting a parking violation. Depending on the season, you can also use them for reporting potholes, snow clearing requests, and flagging insect concerns. We also have a self-service form to collect Primary Transit Network feedback.
These forms are designed so we receive all the required details. This helps our departments respond efficiently to your issue.
Chat with our Chatbot
Our Chatbot can quickly find what you’re looking for on our website. It can also direct you to the right online form to submit a service request.
Simply click on the Chatbot icon at the bottom right corner of any page on our website. You can ask a question as if you’re having a conversation with a person. It uses artificial intelligence to understand and respond based on information on the website.
Powered by Google’s Gemini AI, it can communicate 17 languages. However, it’s important to note that the webpages it returns will be in English.
You can call us 24/7
If you’d rather speak to us, you can check our wait times online before you call. Wait times can depend on a variety of factors, including the day of the week and time of day.
Typically, the busiest times are from 8:30 a.m. to 4:30 p.m. on weekdays. Our 311 Contact Centre is staffed around the clock, so consider reaching out to us during different parts of the day if you need to speak with someone.
We work to answer all calls as efficiently as possible. While our average wait time last year was just 1:43, call volumes can depend on what is happening at any given time.
Whatever is on your mind is likely on the rest of the city's mind. For example, if you’re calling in for a snow-related issue, don’t be surprised if we’re busy because snow is probably why other people are calling as well.
We understand dealing with an issue can be stressful, but we ask that you treat our 311 staff with respect. Just like the employees in our other departments, our 311 staff take great pride in serving Winnipeg residents. They want to see your issues and concerns resolved as quick as possible.
Stop by in person
We have a front counter at 510 Main St. inside the Susan A. Thompson Building and at the Bilingual Service Centre at 170 Goulet St.
We can help you in-person with a variety of things including renewing a pet license, buy Transit fare, and apply for subsidized Transit passes.
Both locations are open weekdays from 8:30 a.m. to 4:30 p.m.
Be as detailed as possible
Whether you call us, visit us in person, or use our self-service forms, please include as many details as possible. This makes it easier and quicker for us to look into your issue.
If you choose to receive a reference number, you can track your service request progress online
Originally posted on January 28, 2022