Frequently asked questions
- General information about COVID-19
- City services & programs
- Active transportation & use of streets
- Animal Services
- Community centres
- Connected walkway system
- Construction inspections & permits
- Garbage & recycling
- Human resources
- Living Prairie Museum
- Parks & athletic fields
- Recreation & leisure
- Residential & business taxes
- Water & utilities
- Winnipeg Fire Paramedic Service
Last updated on: April 4, 2020
General information about COVID-19
Please refer to manitoba.ca/covid19 for more information.
It is important to keep up to date with the current risk level in Manitoba.
We want to assure you we are continuing to closely monitor this evolving situation. The City’s Office of Emergency Management in close communication with the province as well as other health organizations to help us respond appropriately.
If you have questions related to COVID-19, please see manitoba.ca/covid19.
You are reminded to exercise precautions to protect against the spread of illness.
- Everyone should practice good handwashing hygiene and wash your hands for at least 20 seconds and dry them thoroughly – if you are unable to wash your hands, use an alcohol-based hand cleanser
- Cover your mouth and nose with a tissue when coughing or sneezing, or cough or sneeze into your sleeve – throw used tissues in the garbage and immediately wash your hands, or use an alcohol-based hand cleanser
- Avoid touching your eyes, nose, and mouth
- Minimize prolonged (more than 10 minutes), close (less than two meters/six feet) contact with individuals in public
- Avoid travel, crowded places and events, especially if you are at higher risk (e.g. seniors and those with underlying medical conditions)
- If you are unwell, stay at home
Handwashing is the single most effective way to prevent the spread of illnesses. View important handwashing tips.
City services & programs
Yes. City Council voted unanimously to declare a state of local emergency for Winnipeg in response to the unprecedented COVID-19 pandemic. Along with its existing powers, the City of Winnipeg will be able to use the authority under the state of local emergency to acquire additional resources to deal with the unprecedented COVID-19 pandemic as required.
Manitoba’s Emergency Measures Act requires the City of Winnipeg to establish emergency preparedness plans and programs and to implement those plans when an emergency or disaster exists or appears imminent. A State of Local Emergency can be declared in such a situation, giving local authorities the power for 14 days to take action to prevent or limit the loss of life and damage to property or the environment.
Upon the declaration of, and during a state of local emergency, the City may issue an order to any party to do everything necessary to prevent or limit loss of life and damage to property or the environment, including:
- Implement emergency plans
- Utilize any real or personal property considered necessary to prevent, combat or alleviate the effects of any emergency or disaster
- Authorize or require any qualified person to render aid of such type as that person may be qualified to provide
- Control, permit or prohibit travel to or from any area or on any road, street or highway
- Cause the evacuation of persons and the removal of livestock and personal property and make arrangements for the adequate care and protection thereof
- Control or prevent the movement of people and the removal of livestock from any designated area that may have a contaminating disease
- Authorize the entry into any building, or upon any land without warrant
- Cause the demolition or removal of any trees, structure or crops in order to prevent, combat or alleviate the effects of an emergency or a disaster
- Authorize the procurement and distribution of essential resources and the provision of essential services
- Regulate the distribution and availability of essential goods, services and resources
- Provide for the restoration of essential facilities, the distribution of essential supplies and the maintenance and co-ordination of emergency medical, social and other essential services
- Expend such sums as are necessary to pay expenses caused by the emergency
For a comprehensive listing of City service impacts by department, see the Affected programs & services page.
Active transportation & use of streets
Yes. In an effort to assist with social distancing requirements during the COVID-19 pandemic, the City is expanding its annual bicycle and active transportation route schedule.
Winnipeggers are invited to take advantage of these designated routes from Monday, April 6 until Sunday, May 3, 2020. Four streets in Winnipeg are designated as bicycle/active transportation routes:
- Lyndale Drive - Cromwell Street to Gauvin Street
- Scotia Street - Anderson Avenue (at St. Cross Street) to Armstrong Avenue
- Wellington Crescent - Academy Road (at Wellington Crescent) to Guelph Street
- Wolseley Avenue - Raglan Road to Maryland Street
These routes limit motor vehicle traffic to one block throughout the designated area, and are normally in place on Sundays, from June to September. At this time, they will be in place daily from 8 a.m. to 8 p.m. until May 3. The City will re-evaluate at the beginning of May to determine if the designation needs to be extended.
Signs are posted on all approach roadways as notification that motorists are entering a bicycle/active transportation route. Signs are also posted at the end of the routes advising motorists that they are leaving the bicycle/active transportation route.
It is important to note that these roads are not closed. Cyclists and pedestrians are reminded to use caution and continue to follow the rules of the road.
Residents are also reminded to practice social distancing.
All Use of Street Permits issued for special events and festivals are suspended through to June 30, 2020.
Dogs are available for adoption; however, an appointment must be made in advance by contacting 311.
Yes, the Brookside, Transcona, and St. Vital cemeteries remain open; however, there is a limit on the size of public gatherings, including funerals, of no more than 10 people based on provincial guidelines. Residents are also reminded to practice social distancing.
As the COVID-19 pandemic evolves, we all have a role to play in slowing its spread and minimizing its impact in our community. The City remains committed to maintaining essential services, while balancing the health, safety, and well-being of our employees and residents. In accordance with provincial guidelines, the City instituted a number of changes to its programs and services, including closing City-owned and operated recreation facilities, pools, and libraries to the public effective Monday, March 16.
Although Community Centre facilities and assets are owned by the City of Winnipeg, centres are their own legal entities, each governed by volunteer board of directors. Each Community Centre Board is responsible for the management and operations of their centre, and are ultimately responsible for the decision to close their Community Centre.
For more information visit General Council of Winnipeg Community Centres.
On March 17, 2020, the Province of Manitoba announced that it is suspending services at licensed childcare centres, effective end-of-day Friday, March 20.
Please contact your local community centre or community club for more information on the status of day care services.
For more information visit General Council of Winnipeg Community Centres.
Connected walkway system
The skywalk closure is the result of discussions between the City and partners in the public walkway system, including business and property owners. Several partners expressed their preference to close individual sections of the walkway in the interest of public health and safety.
The City will also be reducing access in its own areas of the walkway, including the Portage & Main underground concourse. Access to the underground concourse at Winnipeg Square and the Portage & Main intersection will be reduced to the hours of 6 a.m. to 6 p.m., Monday to Friday. The underground walkway will be completely closed to the public on weekends.
The City and property managers at Portage & Main have agreed to maintain access to the underground concourse at the intersection on weekdays between the hours of 6 a.m. to 6 p.m. Outside of these hours, including weekends, pedestrians will be required to locate the nearest above-ground crossing to cross the intersection.
If you have any questions about access to parkades connected to the walkway, please contact the individual building or parking lot owner.
Yes. Parking patrons will still have street level access to the stairwell entrance to the parkade. With the temporary closure of the Millennium Library, there will no longer be elevator access to the parkade.
The entire walkway system, including the underground concourse at Portage and Main, is closed to all members of the public until further notice. Pedestrians will be required to locate the nearest above ground crossing.
Construction inspections & permits
Effective at the end of the business day on Friday, March 20, all interior occupied residential inspections are being suspended until further notice. Those with outstanding appointments will be contacted directly to reschedule.
The department will continue with commercial and new build residential (unoccupied) inspections.
Yes. Permit applications will continue to be processed; however, applications need to be submitted digitally through the process outlined below in order to be processed in a timely manner.
- All customers can submit building permit applications by email to: firstname.lastname@example.org.
- Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
- Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications by registering for a Permits Online account at: winnipeg.ca/permitsonline. With a Permits Online account, you can track the status of an application, submit documents, and make payments.
If you cannot complete the applications with the above options, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. where it will be collected and processed by our Permit Technicians.
Permit applications can be tracked online by registering for an account at winnipeg.ca/permitsonline.
Customers can submit credit card payment information online with an account on winnipeg.ca/permitsonline or they can submit payment over the phone by calling 204-986-5140 and following the prompts.
If customers have questions about the application process, they can call the Permits Direct Line at 204-986-5140 and follow the prompts to connect with the appropriate person. Office staff members are not available for in-person customer service support.
Garbage & recycling
No. Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.
No. You should never put medical items such as gloves, masks, sanitizing wipes or facial tissues in your recycling. These items are considered contaminated and sorting staff at the recycling facility must manually remove them from other recyclables. For the health and safety of the collection and sorting staff, please only put accepted items in your recycling.
Learn what you can recycle at winnipeg.ca/recycling.
All 4R Winnipeg Depots are still operating; however, in an effort to promote social distancing, only one vehicle will be permitted to drop off material at a bin at a time.
To help slow the spread of Covid-19, the spring giveaway weekend has been cancelled.
If you need to temporarily your business’ collection service due to COVID-19, please submit an application to suspend your service and the City will contact you directly. The requirement to provide two weeks’ notice is being waived for temporary suspensions.
Yes. View a list of current vacancies.
Where possible, interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage social distancing. Should there be a need to do in-person interviews, social distancing protocols recommended by Manitoba Health, Seniors and Active Living will be followed.
We are requesting that individuals experiencing flu-like symptoms not enter City facilities. If you are sick on the day of your interview, please contact the hiring manager to reschedule.
Applicants are being recommended to take the test remotely. For those applicants without access to a computer, please contact the Staffing Branch at 204-986-3902, or email@example.com to make alternate arrangements.
Please contact the Staffing Branch at 204-986-3902, or firstname.lastname@example.org to make an appointment and or troubleshoot application issues.
All City-owned and operated recreation centres, pools, arenas, and libraries are closed to the public until further notice.
All Library branches are closed to the public until further notice; phones will not be answered.
Online inquiries through Ask Us may be delayed, and responses that require access to physical library resources will not be answered until libraries reopen.
The Library’s social media accounts are being monitored; however, there may be a delay in responding.
Holds are suspended, and queues are unchanged as at the time of the facility closures.
Expiry dates on unfilled holds (requests) are being extended from 18 months to 24 months; requests will not expire while facilities are closed.
Holds awaiting pickup will continue to be held until after branches reopen – pickup dates will be extended to at least seven days after reopening; fees for non-pickup of holds will not be charged due to the closures.
The ability to place new hold requests through the online catalogue will be suspended until after reopening.
The Smartlockers at the Osborne, Harvey Smith, and Transcona branches are not available for pickups The Millennium Library Smartlocker remains available; however, new holds will not be added.
Customers can still log in to their account at any time to see their due dates.
All items with due dates of March 16, 2020 and later will have due dates extended until one week after libraries reopen, and no new fines will accrue during the closure.
Fines/fees that were accruing for items due prior to March 16, 2020 will still need to be paid; however, no new fees will be charged for time on, or after March 16, 2020. Payment plans are on pause and will resume after reopening.
All library items will have their due dates adjusted so that no fines accrue during the closures, even if the system is displaying a due date.
Telecirc and My Account (available through winnipeg.ca/library or via the Winnipeg Public Library app) remain available for customers to check on their accounts.
All cards with an expiry date between January 1, 2020 and May 30, 2020 have now been changed to expire on June 1, 2020, so that access to online resources will not be lost. Cards that expired prior to January 1, 2020 cannot be renewed.
No new library membership requests will be taken during the closure.
However, the Winnipeg Public Library launched a new online member registration system while library branches remain closed. The new registration system will allow residents to access the Library’s virtual library, including ebooks, e-audiobooks, Lynda.com, music, movies and various other databases, including Ancestry Library, World Book Encyclopedia and Tumblebooks for kids.
Customers can visit winnipeg.ca/library to fill out an online registration form which will allow for immediate access to all e-resources. Learn more about the electronic resources available through Winnipeg Public Library.
All book return chutes are closed, including self-check-in at the Charleswood Library. Please hold on to all items checked out and return them only when branches reopen. All library items will have their due dates adjusted so that no fines accrue during the closures, even if the system is displaying a due date.
All library programs, including Outreach Services and Home Service, are cancelled or postponed during the closure.
The online Programs and Events Calendar is being continually updated. Program registrations are not available until libraries reopen; anyone currently registered will be contacted if new dates are scheduled for postponed programs.
The WELL Adult Literacy Program is closed and will resume when the Harvey Smith Library reopens.
All room rentals and tutorial room bookings during library closures are cancelled. Refunds will be issued in full. Bookings can be rescheduled after re-opening, as available.
The Online Library remains open and is available 24/7. Those with a valid library card can:
- Download eBooks and eAudiobooks
- Stream movies and music
- Read eMagazines and newspapers
- Research databases
Many of our online services have added free content (i.e. available without having to place a hold, or use a credit) that will be available during the closure.
Living Prairie Museum
Yes. Workshops scheduled in April have been cancelled. Residents may still explore the grounds, provided you maintain safe social distancing practices.
Effective March 28, we are relaxing enforcement of the 1-2 hour time limits on residential streets with parking time restrictions until further notice to accommodate employees who are now required to be home for longer periods of time due to self-isolation and work from home requirements. Residents are reminded to continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.).
Effective March 28, we are offering on-hour complimentary parking at all metered locations throughout Winnipeg until further notice. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.
To support local businesses, the City will be working with local BIZ groups to establish temporary “curbside pick-up locations” in select locations throughout the Downtown and the Exchange District. These curbside pick-up locations will allow patrons to park for free for 15 minutes, while they are picking up food or retail items.
Please consult Online City services for more information on self-serve applications.
Parks & athletic fields
City-owned parks and dog parks remain open at this time; however, we encourage everyone to continue practicing safe social distancing while enjoying these spaces. However, all amenities inside City-owned parks including all play structures and picnic shelters are closed until further notice. We implore residents to take the park amenities closures seriously and refrain from accessing and using play structures and picnic shelters.
All parks bookings through June 30, 2020 have been cancelled and will be refunded and we are not accepting any new bookings at this time.
Yes. In an effort to ensure no gatherings of 10 people or more occur, we are not opening community athletic fields (soccer, football, etc.), basketball courts, tennis courts, baseball diamonds, and skate parks until further notice.
We will also be recommending that community centres do not allow any community programming in these areas. While the City will not be physically closing these locations, we are asking members of the community to respect the closure of these amenities.
Recreation & leisure
All City-owned and operated recreation centres, pools, arenas, and libraries are closed to the public until further notice.
The health, safety, and well-being of our employees and maintaining essential services to residents are our top priorities. The City will continue to re-evaluate re-opening of its owned and operated facilities based on guidance provided by the province.
The health, safety, and well-being of our employees and maintaining essential services to residents are our top priorities. We all have a role to play in slowing COVID-19’s spread and minimizing its impact in our community. Facilities will remain closed until further notice.
Please be advised that City-owned and operated are facilities are closed to the public until further notice. During the closures, lockers and Lost & Found will not be accessible until facilities re-open.
All purchased passes (3-Month, 3-Month Active Living, Corporate Employee Wellness Program, 6-Month, One-Year, and One-Year Peguis Trail Health & Fitness Centre) will automatically be suspended during the facility closures, extending to the expiration date.
Visit passes are non-refundable.
3-Month passes are refundable, and can be refunded as per the normal process.
Fee Subsidy Annual Facility Passes will not be suspended; these passes will still expire 12 months from the date of qualification/issue; they have no cash value and are not refundable.
All City recreation programs are cancelled until further notice.
Spring 2020 Leisure Guide programming is cancelled. Programs scheduled from April to the end of June will not be available at this time. Affected programs include:
- All Leisure Guide programming for Spring Session 2020
- Leisure Guide Learn to Swim brochure Spring programs
- Leisure Guide Learn to Skate brochure Spring programs
- Priceless Fun brochure programming (spring session, includes Library programming)
More information will be available in due course.
More information about Leadership Courses will be provided to registrants when available.
Swimming Progress Reports will be kept at the same pool where the class took place and will be available when facilities re-open.
Skating Report Cards will be available by mail when facilities re-open, if requested by contacting 311.
No, this service is closed until further notice.
Arena, pool, and room rental bookings effective March 12, 2020 until facilities re-open are cancelled. Prepaid rental fees will be credited to the account and all permits will be adjusted accordingly. The Permit Processing Fee will not apply to permits with no other bookings and that are fully cancelled. Adjusted permits will be sent to customers by mail or email.
The Permit Processing Fee will not apply to permits with no other bookings and that are fully cancelled. Adjusted permits will be sent to customers by mail or email.
The in-person Job Recruitment Fair scheduled for March 25, 2020 has been cancelled; however, the City will continue with the online recruitment process at this time in preparation for anticipated summer programs.
Yes. The City will continue with the online recruitment process at this time in preparation for anticipated summer programs.
Residential & business taxes
In support of property and business owners who may need temporary relief during the COVID-19 crisis, Winnipeg City Council has approved the following options to defer tax payment without penalty.
Penalties for unpaid property and business taxes can be waived for up to three months following the due date. For property taxes, this means taxes can be deferred without penalty until September 30, 2020. For business taxes, taxes can be deferred without penalty until August 31, 2020. Late payment fees will begin again on the first day of the following month.
Tax Instalment Payment Plan (TIPP) program fees and penalties will be waived for the period of April 1, 2020 until September 30, 2020. This includes waiving the TIPP enrolment fee and waiving any penalty fee resulting from non-sufficient funds (NSF) at time of a scheduled payment. In the event of a denied TIPP payment, you will be able to remain enrolled in the program and make delayed TIPP payments without any penalty during the fee waiver period.
The due date for property taxes remains June 30, 2020.
Property owners that are able to pay their property taxes in full on time are encouraged to do so. For property owners who may need temporary relief, the City will be waiving penalties for unpaid property taxes for up to three months following the due date. Penalties will begin again on October 1, 2020.
The due date for business taxes remains May 29, 2020.
Business owners that are able to pay their business taxes in full on time are encouraged to do so. For business owners who may need temporary relief, the City will be waiving penalties for unpaid business taxes for up to three months following the due date. Penalties will begin again on September 1, 2020.
The due date for business taxes remains May 29, 2020.
No. If you still owe property or business taxes from previous years, you will continue to be charged a 2.5% penalty per month on that amount.
The 2020 business tax bills are being mailed on April 23, 2020 and the due date on the bill is May 29, 2020.
The 2020 property tax bills are being mailed on May 14, 2020 and the due date on the bill is June 30, 2020.
Penalties for late payment property and business taxes will be waived for up to three months following the due date. For property taxes, late payment fees will begin on October 1, 2020. For business taxes, late payment fees will begin on September 1, 2020.
Late payment fees are 2.5% of the outstanding amount added monthly that taxes are past due. For example, outstanding property taxes will be penalized 2.5% on October 1, 2020. An additional 2.5% of the outstanding amount will be added as penalty if taxes are not paid in full by November 1, 2020.
Yes. You can view, pay, and store your business and property tax bills online. The City has partnered with epost, Canada Post’s free online mail delivery service. You can sign up to receive and pay your tax bill where you already do your online banking at participating financial institutions, or sign up at epost.ca.
Yes. In person tax payments can be made at the 311 Counter at 510 Main Street – Susan A Thompson Building and the Bilingual Service Centre at 170 Goulet Street. In person payment methods include cash, debit, and cheque. You can also pay with a bank note at the Bilingual Service Centre.
Property owners are able to use a third-party service provider that offers additional payment methods, including credit cards. The only provider that offers credit card as a payment method at this time is Plastiq. Please be aware that third-party providers charge a fee for their service. To ensure payment is received by the City of Winnipeg on a timely basis, please ensure appropriate arrangements have been made with Plastiq.
At this time, business taxes are not eligible to be paid with credit card using a third-party service.
Due to precautions related to COVID-19, the Assessment and Taxation front counter at 457 Main Street remains unavailable at this time. Please contact 311 for more information, including eligible payment methods.
You can enroll in the TIPP program by completing TIPP application form and submitting it to the City of Winnipeg by mail, in person, or through 311. An application must be received by the 15th of the month to ensure enrolment for the following month.
TIPP program applications are available at Assessment and Taxation.
The TIPP program is available to allow you to make regular monthly payments on your property taxes. This means you would not have to pay your entire tax bill at one time.
If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next scheduled TIPP payment. Unpaid TIPP payments can carry forward without penalty and you will be able to remain enrolled in the program during the fee waiver period from April 1, 2020 until September 30, 2020.
No, a deferred TIPP payment cannot be requested. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next TIPP payment. In the event of a payment denied as a result of NSF during the fee waiver period, you will be able to remain enrolled in the program and make delayed TIPP payments without penalty between April 1, 2020 and September 30, 2020.
No. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next TIPP payment. Unpaid TIPP payments can carry forward without penalty and you will be able to remain enrolled in the program during the fee waiver period from April 1, 2020 until September 30, 2020.
Yes. Winnipeg Transit is committed to protecting the health and safety of our operators and the approximately 170,000 passengers who use our service each day.
Transit instituted an enhanced cleaning program and staff members are carrying out additional cleaning procedures, sanitizing high-touch points on bus interiors using a disinfectant we have an existing supply of, ES65H.
Transit users are reminded to:
- Maintain a distance of two metres, or six feet, between yourself and others while riding the bus and at bus stops
- Only use Transit for essential trips, such as grocery shopping or getting to work.
- Consider riding in off-peak hours if possible to help make sure there’s space for everyone who needs it
- Don’t board buses that don’t have enough room for you to keep a distance between yourself and others
- Stay back from the bus operator’s safety shield – all buses currently deployed on the streets of Winnipeg have safety shields, please stay back from the safety shield and move away from the operator once your fare is paid
- If you are sick and experiencing flu-like symptoms please refrain from riding transit
Water & utilities
The City is suspending water meter inspections, removals and replacements, and on-site meter reading by City staff. Customers are reminded that they are responsible for providing regular meter readings to avoid estimated bills. Water meter readings can be provided via phone 204-986-4445 or online at MyUtilityBill.
You can still pay your bills in person at City’s front counters located on the main floor of the Susan A. Thompson Building at 510 Main St., and the Bilingual Service Centre, located at 170 Goulet St.; however, we are actively monitoring the situation and will continue to evaluate our approach in collaboration with the Province of Manitoba, and well-being of the public and our employees is our top priority.
We are requesting that individuals experiencing flu-like symptoms not enter City facilities.
The City of Winnipeg is suspending all late payment charges, allowing customers the option to delay bill payments without putting themselves in additional financial hardship. The City will also work with customers to make flexible payment arrangements so as not to leave customers in a difficult financial situation. For more information, see: MyUtilityBill.
At this time, in light of the risks associated with the COVID-19 situation, the City has suspended water turn-offs for non-payments.
Until further notice, City Hall wedding ceremonies are suspended.
Residents are no longer able to obtain wedding licence from the City Clerk’s Department until further notice.
Winnipeg Fire Paramedic Service
Permits and Licensed Service Persons applications and renewals can be obtained by calling the WFPS Fire Prevention Branch at 204-986-8200.