COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Affected programs & services

The following is a comprehensive listing of current service impacts, categorized by City department:

Last updated on: April 3, 2020

Animal Services

Animal Services is closed to members of the public until further notice. Animal Services will continue to reunite lost dogs with their owners and will continue to have dogs available for adoption; however, an appointment must be made in advance by contacting 311. Staff will continue to respond to emergency and stray animal calls only – residents can report emergencies or stray animals by contacting 311.

Assessment & Taxation

Assessment & Taxation’s front counter is closed to members of the public until further notice. All interior residential and commercial property inspections are also suspended, as the majority of this work can be completed through alternative means such as through photos or via phone.

Residential & business taxes

In support of property and business owners who may need temporary relief during the COVID-19 crisis, Council has approved options to defer tax payments without penalty.

For those who need it, the City is waiving penalties for unpaid property and business taxes for up to three months following their due date.

  • Property taxes are due on June 30, 2020 (fees waived until September 30, 2020)
  • Business taxes are due on May 29, 2020 (fees waived until August 31, 2020)

The City is waiving Tax Instalment Payment Plan (TIPP) program fees on both property and business taxes for the period of April 1, 2020 until October 1, 2020. This means no enrolment fee for the TIPP program and no penalty fee as a result of non-sufficient funds (NSF) during that time. In the event of a declined payment due to NSF, you would be allowed to remain enrolled in the program and make delayed TIPP payments without any late payment fees.

For those who are able to meet the property and business tax due dates, the City strongly encourages you to do so. Property and business owners who are not currently enrolled in the TIPP program are also encouraged to consider the benefits of the program, as it allows you to make regular monthly payments and avoid having to pay your entire tax bill at once.

Taxes owing from previous years are not eligible for waived fees and will continue to be charged monthly penalties at 2.5% on the outstanding amount.

For more information on City of Winnipeg property and business taxes, including how to enrol in the TIPP program, please visit: winnipegassessment.com

City Clerk’s

Residents are advised that services offered by the City Clerk’s Department, located on the main floor of the Susan A. Thompson Building at 510 Main St., will be available on weekdays between 10 a.m. and 2 p.m., and services offered are limited to the receipt of legal services against the City of Winnipeg.

Appeals can be submitted via email to clk-appeals@winnipeg.ca. If there is an appeal fee associated with the order, payment may be made by credit card over the phone or by email.

Any other urgent inquiries can be submitted to 311 via phone, or by email to cityclerks@winnipeg.ca

FIPPA requests

Options for submitting Freedom of Information and Protection of Privacy Act (FIPPA) requests to the City are limited to email, fax, and mail until further notice. The mandated FIPPA application form is available online.

  • Email: FIPPA@winnipeg.ca
  • Fax: 204-986-7133
  • Mail: City Clerk's Department, Susan A. Thompson Building, 510 Main St., Winnipeg, Manitoba  R3B 1B9

If you submit a FIPPA application, we will make every reasonable effort to respond to your request in writing within 30 days; however, delays may occur due to the impact of COVID-19. We will endeavour to notify applicants of delays when they occur. If you have questions, you may call the Access and Privacy Office at 204-986-7509.

The mandated FIPPA application form is available online.

City Hall weddings & wedding licenses

Until further notice, City Hall wedding ceremonies are suspended and residents are no longer able to obtain wedding licenses from the City Clerk’s Department at 510 Main St.

City of Winnipeg Archives

The City of Winnipeg Archives, located at 50 Myrtle St., is closed to the public until further notice. Archives services can still be accessed online.

Community Services

The Community Services Department’s front counters located at 395 Main St. are closed to the public until further notice.

By-Law Enforcement Services

By-Law Enforcement Services suspended all interior residential and commercial property inspections, as the majority of this work can be completed through alternative means such as through photos or via phone.

Recreation & library services

All City-owned and operated recreation centres, pools, arenas, and libraries are closed to the public until further notice. For more information, see the Frequently asked questions section.

Leisure Guide programming

Spring 2020 Leisure Guide programming is cancelled. Programs scheduled from April to the end of June will not be available at this time. Affected programs include:

  • All Leisure Guide programming for Spring Session 2020
  • Leisure Guide Learn to Swim brochure Spring programs
  • Leisure Guide Learn to Skate brochure Spring programs
  • Priceless Fun brochure programming (spring session, includes Library programming)

Indigenous Relations Division

The 4th Annual Indigenous Accord Signing Ceremony, planned for June 23, 2020, is postponed until the fall.

Planning, Property & Development

All interior occupied residential inspections are suspended until further notice. Those with outstanding appointments will be contacted directly to reschedule.

The department will continue with commercial and new build residential (unoccupied) inspections.

In addition, the Zoning & Permits Branch, located at 31-30 Fort St., will not be accepting walk-in customers.

Residential and commercial applications will continue to be processed; however, applications need to be submitted digitally through the process outlined below in order to be processed in a timely manner.

  • All customers can submit building permit applications by email to: ppd-permit@winnipeg.ca.
  • Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
  • Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications by registering for a Permits Online account at: winnipeg.ca/permitsonline. With a Permits Online account, you can track the status of an application, submit documents, and make payments.

All building permit application forms can be found online.

For those who cannot complete applications with through digital process, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. where it will be collected and processed by our Permit Technicians. Please note that office staff members are not available for in-person customer service support.

Connected walkway system

The skywalk portion of the connected walkway system will be closed until further notice. Access to the underground concourse at Portage & Main will be reduced to the hours of 6 a.m. to 6 p.m., Monday to Friday. The underground concourse will be completely closed to the public on weekends.

Public Works

City parks

City parks and dog parks remain open at this time; however, residents are reminded to observe appropriate social distancing while using these spaces.

All City-owned play structures and picnic shelters are closed until further notice.

All parks bookings through June 30, 2020 have been cancelled and will be refunded. We are not accepting any new bookings at this time.

Athletic fields

In an effort to ensure no gatherings of 10 people or more occur, we are not opening community athletic fields (soccer, football, etc.), basketball courts, tennis courts, baseball diamonds, and skate parks. We will also be recommending that community centres do not allow any community programming in these areas. While the City will not be physically closing these locations, we are asking members of the community to respect the closure of these amenities.

Living Prairie Museum

All April workshops have been cancelled. Residents may still explore the grounds, provided you maintain safe social distancing practices.

Use of Streets Permits

All Use of Street Permits issued for special events and festivals are suspended through to June 30, 2020.

Water and Waste

Water and Waste The City has suspended the following utility services as a result of COVID-19:

  • Water meter inspections
  • Water meter returns, removals, and replacements
  • On-site meter reading by City employees

The City is also committed to offering assistance and flexibility for customers experiencing economic impacts as a result of COVID-19. To provide some financial relief for customers during these extraordinary times, we are suspending:

  • Turn-offs for non-payments
  • Late payment charges

Suspending turn-offs helps to ensure that all homes have access to water, allowing for proper hand-washing and hygiene. Suspending late payment charges provides relief to customers facing financial hardship.

We encourage customers facing economic hardship as a result of COVID to contact the Utility Billing Centre to work with us to make payment arrangements that will not create additional financial hardship.

Customers will continue to receive utility bill reminders, water meter reading reminders and other related utility account notices to keep them informed of the status of their account.

These changes in billing and services are in effect until June 30, 2020, but may be subject to change as the situation evolves. For more information, see: MyUtilityBill.

To help slow the spread of COVID-19, the spring giveaway weekend has been cancelled.

Spring Giveaway Weekend

To help slow the spread of Covid-19, the spring giveaway weekend has been cancelled.

Winnipeg Fire Paramedic Service (WFPS)

Residents can no longer obtain open fire or fireworks permits in-person at the WFPS Headquarters. Permits and Licensed Service Persons applications and renewals can be obtained by emailing fireinspections@winnipeg.ca or calling the WFPS Fire Prevention Branch at 204-986-8200.

Winnipeg Parking Authority

The Parking Store, located at 495 Portage Ave., is closed to members of the public until further notice.

Effective Saturday, March 28, until further notice, the City of Winnipeg made the following changes related to parking:

  • Adding temporary 15 minute loading zones in various locations throughout the Downtown and the Exchange District.
  • Offering one-hour complimentary parking at all metered locations throughout Winnipeg. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.
  • Relaxing enforcement of 1-2 hour time limits on residential streets; however continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.).

Winnipeg Transit

Winnipeg Transit’s customer service kiosks are closed at the following locations:

The Customer Service Centre located at 414 Osborne St. remains open. Customers can renew and load their peggo cards by visiting one of our partner agencies, online or by contacting 311.