COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Affected programs & services

For information on facilities that have reopened, please see: Reopening City facilities.

The following is a comprehensive listing of current service impacts:

Last updated on: September 9, 2020

For the most up-to-date health information about COVID-19 and current risk level in Manitoba, visit manitoba.ca/covid19.

The City of Winnipeg is continuing to closely monitor this evolving situation. The City’s Office of Emergency Management in close communication with the province as well as other health organizations to help us respond appropriately.

Animal Services

Animal Services is partially reopened to members of the public. Front counter service is available for pet licensing and fee collection on weekdays between 8:30 a.m. and 6 p.m., and on Saturday and Sunday from noon to 5 p.m.

Animal Services continues to reunite lost dogs with their owners and continues to have dogs available for adoption; however, an appointment must be made in advance by contacting 311. The dog kennels remain closed to members of the public until further notice.

Cemeteries

Brookside, Transcona, and St. Vital cemeteries remain open to the public; however, there is a limit on the size of public gatherings, including funerals, of no more than 100 people based on provincial guidelines. Residents are also reminded to practice physical distancing.

City Clerk’s

The City Clerk’s Department front counter, located on the main floor in the Susan A. Thompson Building at 510 Main St., has resumed full service with regular business hours from 8:30 a.m. to 4:30 p.m. weekdays.

Only two customers will be allowed at the front counter at a time. Customers are asked to respect physical distancing guidelines and stay two metres apart while waiting.

City of Winnipeg Archives

The City of Winnipeg Archives research room, located at 50 Myrtle St., has reopened by appointment. Appointments can be made in advance by calling 204-986-5325. Where possible, records may be electronically provided. Archives services can still be accessed online.

Committee & Council meetings

The Council Building at City Hall has reopened to the public under limited circumstances. This includes appearing as delegation and meeting with elected officials by appointment. People wishing to appear remotely as delegations will be accommodated.

Physical distancing guidelines, enhanced cleaning protocols, and a meeting room capacity of 25 people will be in place. A waiting area in the Mayor’s Foyer will be set up to accommodate the delegations in the event the meeting room is at capacity.

Council is continuing to hold electronic meetings of Council and Committees of Council which can be watched on the City’s YouTube channel.

For those who would like to register as a delegate, they can contact City Clerk’s via 311 or email cityclerks@winnipeg.ca and must register by 4:30 p.m. the day prior to the meeting. Once registered, delegates will be provided with a phone number and access code if they wish to participate remotely in the meeting.

Community centres

Although community centre facilities and assets are owned by the City of Winnipeg, centres are their own legal entities, each governed by volunteer board of directors. Each community centre board is responsible for the management and operations of their centre, and are ultimately responsible for the decision to close their community centre.

For information on the status of day care services, contact your local community centre or community club.

General Council of Winnipeg Community Centres

Community Services

By-Law Enforcement Services

By-Law Enforcement Services suspended all interior residential and commercial property inspections, as the majority of this work can be completed through alternative means such as through photos or via phone.

Connected walkway system

Residents can access to the connected walkway system from 6 a.m. to 6 p.m. on weekdays. The skywalks are closed on weekends.

The underground concourse at Portage & Main can be accessed from 6 a.m. to 8 p.m. Monday to Friday, 9 a.m. to 7 p.m. Saturdays, and is closed on Sundays.

Millennium Library Parkade patrons will still have street level access to the stairwell entrance to the parkade. Access to the parkade via the elevator in the Millennium Library will be available for use between 6 a.m. and 6 p.m. on weekdays.

Construction inspections & building permits

The Zoning & Permits Branch, located at 31-30 Fort St., will not be accepting walk-in customers. Office staff members are not available for in-person customer service support.

Building permit applications

Residential and commercial applications will continue to be processed; however, applications need to be submitted digitally through the process outlined below in order to be processed in a timely manner.

  • All customers can submit building permit applications by email to: ppd-permit@winnipeg.ca.
  • Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
  • Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications by registering for a Permits Online account at: winnipeg.ca/permitsonline. With a Permits Online account, you can track the status of an application, submit documents, and make payments.

All building permit application forms can be found online.

For those who cannot complete applications through the digital process, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. where it will be collected and processed by our Permit Technicians.

Customers can submit credit card payment information online with an account on winnipeg.ca/permitsonline or they can submit payment over the phone by calling 204-986-5140 and following the prompts.

If customers have questions about the application process, they can call the Permits Direct Line at 204-986-5140 and follow the prompts to connect with the appropriate person.

Garbage, recycling & yard waste

All 4R Winnipeg Depots are still operating; however, in an effort to promote physical distancing, only one vehicle will be permitted to drop off material at a bin at a time.

Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Can I put gloves, masks, sanitizing wipes, and facial tissues in my recycling?

No. You should never put medical items such as gloves, masks, sanitizing wipes or facial tissues in your recycling. These items are considered contaminated and sorting staff at the recycling facility must manually remove them from other recyclables. For the health and safety of the collection and sorting staff, please only put accepted items in your recycling.

Learn what you can recycle at winnipeg.ca/recycling.

I need to suspend my business’ collection service due to COVID-19, what’s the process?

If you need to temporarily your business’ collection service due to COVID-19, please submit an application to suspend your service and the City will contact you directly. The requirement to provide two weeks’ notice is being waived for temporary suspensions.

Human resources

The City of Winnipeg is still hiring. View a list of current vacancies.

Where possible, interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage physical distancing. Should there be a need to do in-person interviews, physical distancing protocols recommended by Manitoba Health, Seniors and Active Living will be followed.

What if I don’t feel well on the day of my in-person interview?

We are requesting that individuals experiencing flu-like symptoms not enter City facilities. If you are sick on the day of your interview, please contact the hiring manager to reschedule.

Will typing tests administered by the Staffing Branch still be available throughout the COVID-19 outbreak?

Applicants are being recommended to take the test remotely. For those applicants without access to a computer, please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make alternate arrangements.

If I do not have access to a computer and or require assistance applying for a job, what do I do?

Please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make an appointment and or troubleshoot application issues.

Insect control

Due to COVID-19, you may not register for a buffer zone in person. Buffer zone applications must be received through one of the following options:

Parking

The Parking Store, located at 495 Portage Ave., is closed to members of the public until further notice.

Effective Saturday, March 28, until further notice, the City of Winnipeg made the following changes related to parking:

  • Adding temporary 15 minute loading zones in various locations throughout the Downtown and the Exchange District.
  • Offering one-hour complimentary parking at all metered locations throughout Winnipeg. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.
  • Relaxing enforcement of 1-2 hour time limits on residential streets; however continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.).

My residential street has a time limit – in light of COVID-19, is the City still ticketing?

Effective March 28, we relaxed enforcement of the 1-2 hour time limits on residential streets with parking time restrictions until further notice to accommodate employees who are now required to be home for longer periods of time due to self-isolation and work from home requirements. Residents are reminded to continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.), including those in place for spring cleanup operations.

Do I have to pay for metered on-street parking?

Effective March 28, we are offering one-hour complimentary parking at all metered locations throughout Winnipeg until further notice. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.

How is the City making it easier for customers to pick up food from restaurants and retail items from shops in light of COVID-19?

To support local businesses, the City worked with local BIZ groups to establish temporary “curbside pick-up locations” in select locations throughout the Downtown and the Exchange District. These curbside pick-up location allow patrons to park for free for 15 minutes, while they are picking up food or retail items.

How can I pay a ticket or contest a penalty notice while The Parking Store is closed to members of the public?

Please consult Online City services for more information on self-serve applications.

Parks & athletic fields

City parks and dog parks are open, and we are accepting park rental permit applications.

All City-owned play structures and picnic shelters are open as per the Province of Manitoba’s Restoring Safe Services plan, as are skate parks, tennis courts, basketball courts, and athletic fields (soccer, baseball, football, etc.).

The City will not be cleaning or sanitizing playgrounds more frequently than normal. Use of these spaces is at your own risk.

Please note that physical distancing is still required while within City parks and individuals must maintain a distance of at least two metres from every other individual in the park. This does not apply to people who can demonstrate that they are living together in the same household. Individuals and any businesses operating within City parks must follow provincial public health orders, including adhering to group size restrictions.

Athletic fields

As part of the athletic field booking agreement, organizations will be agreeing to follow provincial health orders that are required for their sport to operate, and City of Winnipeg orders regarding physical distancing.

Visit the athletic fields page for more information on athletic field bookings.

Residential & business taxes

In support of property and business owners who may need temporary relief during the COVID-19 crisis, Winnipeg City Council has approved the extended the waiver period allowing the deferral of tax payment without penalty.

Penalties for unpaid property and business taxes can now be waived Until November 30, 2020. For both business and property taxes, payments can be deferred without penalty until the end of November, 2020. Late payment fees will begin again on the first day of the following month.

Tax Instalment Payment Plan (TIPP) program fees and penalties will be waived for the period of April 1, 2020 until November 30, 2020. This includes waiving the TIPP enrolment fee and waiving any penalty fee resulting from non-sufficient funds (NSF) at time of a scheduled payment. In the event of a denied TIPP payment, you will be able to remain enrolled in the program and make delayed TIPP payments without any penalty during the fee waiver period.

When are my property taxes due?

The due date for property taxes remained on June 30, 2020.

Property owners that are able to pay their property taxes in full on time are encouraged to do so. For property owners who may need temporary relief, the City will be waiving penalties for unpaid property taxes until November 30, 2020. Penalties will begin again on December 1, 2020.

When are my business taxes due?

The due date for business taxes remained on May 29, 2020.

Business owners that are able to pay their business taxes in full on time are encouraged to do so. For business owners who may need temporary relief, the City is waiving penalties for unpaid business taxes until November 30, 2020. Penalties will begin again on December 1, 2020.

Will fees also be waived on taxes owing from previous years?

No. If you still owe property or business taxes from previous years, you will continue to be charged a 2.5% penalty per month on that amount.

When will I get my tax bill?

The 2020 business tax bills were mailed on April 23, 2020 and the due date on the bill was May 29, 2020.

The 2020 property tax bills were mailed on May 14, 2020 and the due date on the bill was June 30, 2020.

How much are unpaid tax penalty fees after the extended waiver period ends?

Penalties for late payment property and business taxes are being waived until November 30, 2020. For both business and property taxes, late payment fees will begin on December 1, 2020.

The penalty rate for unpaid tax on December 1, 2020 will be 2.50%.

Please note that penalties on 2020 current taxes will continue to be added to on the first of each month until the taxes are paid in full at the prevailing penalty rates.  More information on penalty rates is available at Assessment and Taxation - Penalties and Charges

Can I pay my taxes online?

Yes. You can view, pay, and store your business and property tax bills online. The City has partnered with epost, Canada Post’s free online mail delivery service. You can sign up to receive and pay your tax bill where you already do your online banking at participating financial institutions, or sign up at epost.ca.

Can I pay my taxes in person?

Yes. In person tax payments can be made at the 311 Counter at 510 Main Street – Susan A Thompson Building and the Bilingual Service Centre at 170 Goulet Street. In person payment methods include cash, debit, and cheque. You can also pay with a bank note at the Bilingual Service Centre.

Due to precautions related to COVID-19, the Assessment and Taxation front counter at 457 Main Street remains unavailable at this time.

Can I pay my taxes by credit card?

Property owners are able to use a third-party service provider that offers additional payment methods, including credit cards. The only provider that offers credit card as a payment method at this time is Plastiq. Please be aware that third-party providers charge a fee for their service. To ensure payment is received by the City of Winnipeg on a timely basis, please ensure appropriate arrangements have been made with Plastiq.

At this time, business taxes are not eligible to be paid with credit card using a third-party service.

How can I enroll in the Tax Instalment Payment Plan (TIPP) program?

You can enroll in the TIPP program by completing TIPP application form and submitting it to the City of Winnipeg by mail, in person, or through 311. An application must be received by the 15th of the month to ensure enrolment for the following month.

The TIPP program is available to allow you to make regular monthly payments on your property taxes. This means you would not have to pay your entire tax bill at one time.

What happens to my TIPP payment if it’s not paid on time?

If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next scheduled TIPP payment. Unpaid TIPP payments can carry forward without penalty and you will be able to remain enrolled in the program during the fee waiver period from April 1, 2020 until November 30, 2020.

Can I request to defer a scheduled TIPP payment?

No, a deferred TIPP payment cannot be requested. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next TIPP payment. In the event of a payment denied as a result of NSF during the fee waiver period, you will be able to remain enrolled in the program and make delayed TIPP payments without penalty between April 1, 2020 and November 30, 2020.

Do I have to make a TIPP payment the following month if it is deferred as a result of NSF?

No. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next TIPP payment. Unpaid TIPP payments can carry forward without penalty and you will be able to remain enrolled in the program during the fee waiver period from April 1, 2020 until November 30, 2020.

Temporary patios

The City has extended the temporary patio approval process available for local restaurants in response to the Province of Manitoba’s Restoring Safe Services plan.

The temporary patio requirements are in effect until October 13, 2020. More information is available at winnipeg.ca/temporarypatio.

Transit

Winnipeg Transit service

Winnipeg Transit instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers, including making masks mandatory. Visit the Winnipeg Transit website for routes and schedule information.

Water, wastewater & utilities

The City is committed to offering assistance and flexibility for customers experiencing economic impacts as a result of COVID-19. To provide some financial relief for customers during these extraordinary times, we are suspending:

  • Turn-offs for non-payments
  • Late payment charges

Suspending turn-offs helps to ensure that all homes have access to water, allowing for proper hand-washing and hygiene. Suspending late payment charges provides relief to customers facing financial hardship.

We encourage customers facing economic hardship as a result of COVID to contact the Utility Billing Centre to work with us to make payment arrangements that will not create additional financial hardship.

Customers will continue to receive utility bill reminders, water meter reading reminders and other related utility account notices to keep them informed of the status of their account.

These changes in billing and services are in effect until September 30, 2020, but may be subject to change as the situation evolves. For more information, see: MyUtilityBill.

Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Water meter reading

Due to concerns about COVID-19, the City of Winnipeg Water and Waste Department’s annual water meter reading program has been cancelled for 2020.

Customers are reminded that they are responsible for providing regular meter readings to avoid estimated bills. Water meter readings can be provided via phone 204-986-4445 or online at MyUtilityBill.

The City of Winnipeg requires at least one accurate meter reading per year from each customer; however customers are encouraged to submit readings four times per year to avoid estimated bills and ensure they only pay for the water they use.

Submitting regular, accurate meter readings also allows customers to monitor the amount of water they use, which can help find leaks in household plumbing.

Weddings

City Hall wedding ceremonies have resumed. Attendance is limited to 10 people at indoor ceremonies in the Susan A. Thompson Building, 15 people at indoor ceremonies in the Council Building, and 25 people at outdoor ceremonies. Guests must respect physical distancing guidelines in place.

Wedding licenses can be obtained from the City Clerk’s Department at 510 Main St.

Winnipeg Fire Paramedic Service (WFPS)

Residents can no longer obtain open fire or fireworks permits in-person at the WFPS Headquarters. Permits and Licensed Service Persons applications and renewals can be obtained by emailing fireinspections@winnipeg.ca or calling the WFPS Fire Prevention Branch at 204-986-8200.

Winnipeg Police Service (WPS)

To report an emergency or a crime in progress, call 9-1-1.

The Winnipeg Police Headquarters Service Centre located at 245 Smith Street has reopened to the public. Residents can file police reports in person daily from 8 a.m. to 5:30 p.m. In-person criminal record/police information checks and non-criminal fingerprinting are available Monday to Friday from 8 a.m. to 3:30 p.m.

Other service centre locations remain closed at this time.

In response, WPS has expanded the types of report residents can make online. Notably, hit and runs can now be reported online.

Members of the public are encouraged to use online reporting and use our non-emergency number 204-986-6222 for non-emergent calls for service.

WPS has also expanded the types of reports that can be taken through its Virtual Police Response model. This enables you to have face-to-face contact with an officer through a video format, and interact with the officer as though they were to come to your house - without the need for the officer to arrive.

Virtual Police Response accepts non-domestic assault and robbery events that are not in progress where the suspect is unknown. As well, non-domestic theft, mischief and/or damage reports with a known suspect.

For those requiring Criminal Record Checks, there is an online Police Record Check portal residents can use to start the process.

Was this information helpful?

How can we make this web page better?

Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

Ces renseignements sont-ils utiles?

Comment pourrait-on améliorer cette page Web?

Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.