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Vehicles for Hire



February 2021 – The City met with stakeholders in January 2020 to discuss engagement and held several meetings in September 2020 to gather insight and feedback on proposed accessibility improvements that are to be funded through the vehicle for hire accessibility surcharge. A stakeholder engagement summary and appendices summarizing the feedback from vehicles for hire stakeholders in 2020 are now available.

Recommendations for improving accessible vehicles for hire service along with financial impacts will be provided to the Standing Policy Committee on Infrastructure Renewal and Public Works (SPC-IRPW) on February 11, 2021.

The SPC-IRPW will consider the recommendations and recommendations may go forward to Executive Policy Committee and Council for further consideration. Stakeholder will be notified of their opportunity to appear as a delegation.

Fall 2018 – A public engagement summary of the advisory committee feedback and survey feedback is now available. The input provided by stakeholder and the public was used to develop the recommendations around vehicle for hire safety and security and amendments to the Vehicles for Hire By-law. Recommendations for the accessibility program are expected to come with the next annual update following further stakeholder engagement.

Thank you to those who provided input through the survey from September 14 to October 7, 2018. Survey input will be considered while developing future recommendations to Council on the regulation of Vehicles for Hire and how the revenue collected through the accessibility surcharge should be used. Accessible service has been and will continue to be a topic of discussion for the Vehicles for Hire Advisory Committee.

Thank you to those who attended the Accessibility and Vehicles for Hire information session on Monday, April 23. Over 40 community members attended and others joined online.

Accessibility requirements are available with the vehicles for hire regulations.
If you have questions about accessibility and vehicles for hire, please contact 311.

Accessibility Surcharge

A minimum ratio of accessible vehicles is being encouraged through a surcharge mechanism:

  • An accessibility surcharge of $0.07 per trip is a fee charged to both personal transportation provider dispatchers and to taxi dispatchers.
  • The Accessibility Surcharge is applicable to a licensed dispatcher if less than 10% of a dispatcher’s fleet is comprised of accessible (wheelchair roll-on) vehicles demonstrated to be in operation each month (in order to qualify, an accessible vehicle must provide accessible service at least one day per week).
  • All revenue from the accessibility surcharge will be used to support a program to improve accessible service within the vehicle for hire industry. The program recommendations will be developed through collecting input from industry stakeholders, the vehicle for hire advisory committee, the general public, and by conducting research to determine best practices and the types of accessibility measures that may be most effective.

Consideration of measures for the use of accessibility surcharge funds will depend on a number of factors, including stakeholder input, cost, available funds from the surcharge, and feasibility of implementation.

Companies with accessible vehicles

Last update: February 10, 2021

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