Winnipeg, MB - Beginning Monday, February 8, 2016, citizens calling 311 will hear new menu options if the call is regarding Winnipeg Transit, Assessment and Taxation, or Animal Services.
“We are making changes to 311 services as part of the City of Winnipeg’s efforts to provide an even better level of service to our residents,” said Rica Mangahas, Manager, 311 Contact Centre. “Our hope is that these changes will decrease wait times and provide residents with more efficient and accurate information.”
Citizens with questions about their property assessment, or their property or business tax bill, can choose the prompt for Assessment and Taxation to be connected with a 311 customer service representative who specializes in assessment and taxation matters.
Citizens calling to report a pet they lost, a pet they found that has a City of Winnipeg licence, or any other Animal Services related matter, will choose the prompt for Animal Services and be connected with a 311 customer service representative who specializes in Animal Services matters.
Citizens calling to find out what time the next bus is coming can select the Winnipeg Transit option to be connected straight through to TeleBUS, an interactive, self-service option that will advise of the arrival time of the next bus. However, callers looking for more detailed Transit information such as assistance with trip-planning or information on connections with another bus route, will still need to speak with a customer service representative.
Since its inception in 2009, the 311 contact centre has continued to evolve as an easy-to-use “single window” with an easy-to-remember number through which Winnipeggers can obtain information and make requests for service 24 hours a day, seven days a week. 311 is available by phone at 311, by email, via Facebook or Twitter (@cityofwinnipeg), through the 311 mobile app, and via the 311 website.