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COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux
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Activity terms and conditions

All of our recreation and leisure programs and services, including Leisure Guide programming, are cancelled. The Winter 2021 Leisure Guide release, registration and all winter programming is postponed until further notice. In addition, all City-owned and operated fitness and leisure centres, gyms, indoor pools, arenas, and libraries are closed until further notice.

Tous nos programmes et services de loisirs, y compris les programmes du Guide Loisirs, sont annulés. La publication du Guide Loisirs de l’hiver 2021 ainsi que les inscriptions et tous les programmes d’hiver associés sont repoussés jusqu’à nouvel ordre. De plus, tous les centres de conditionnement physique et de loisirs, tous les gymnases, toutes les piscines intérieures, tous les arénas et toutes les bibliothèques que la Ville possède et exploite sont fermés jusqu’à nouvel ordre.

Important Information

  • Participants are required to complete a self-assessment for COVID-19 prior to attending each class.
  • Participants are required to stay at home if ill with symptoms of COVID-19 until criteria to discontinue isolation have been met, in consultation with the local public health authority (PHA) or healthcare provider.
  • Participants sent home due to demonstrated symptoms of coronavirus will be automatically withdrawn from all activities for a period no less than 14 days. Note: During Fall 2020/Winter 2021 Sessions, prorated refunds will be provided to a participant that is staying home due to exhibiting symptoms of COVID-19 and/or in quarantine due to exposure of COVID-19, or taking care of someone who has COVID-19.
  • Activity Withdrawals are subject to the Program Withdrawal Fee. Withdrawals due to coronavirus will not have the Program Withdrawal Fees applied.
  • Indoor recreation facilities, including, in-person registration centres are currently closed. Transfers and withdrawals can be completed by phone. To transfer or withdraw from an activity, customers will have to call 311.

Transfers:

  • Same day transfers for facility admissions activities will not be allowed.

Activity Cancellations:

  • Activities are subject to change.
  • Participants will receive a full refund, or if the activity has already started, a prorated refund based on the number of classes already held, if the activity is being cancelled due to inclement weather.
  • Outdoor activity cancellations will be posted to winnipeg.ca/cms/recreation after 9:00 a.m. each day, and available by calling 311. An outdoor activity may be cancelled throughout the day if any of the following conditions arise:
    • The weather turns to thundershowers during the day.
    • Lightning and/or thunder are present.
    • Access to a phone for emergencies, first aid kit or washroom facilities are not available.

Refunds:

  • Refunds will be automatically processed as a credit on account, unless otherwise requested.
  • Upon request for refund in lieu of a credit, the method of refund is determined by original payment.

Learn to Swim

6 to 10 Week Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

1 to 5 Week Sessions or Condensed 5 Class Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
  • Transfers out of an activity are accepted up to the day prior to the 2nd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.

Learn to Skate

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Leadership

  • New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

Activities 3 Days or Less in Duration

  • New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

All Other Activities

  • New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Activity Cancellations

  • Activities are subject to change.
  • You will receive a full refund based on the original form of payment if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, etc.
    • Your refund will not be subject to the Program Withdrawal Fee.
  • If the activity has already started, your refund will be prorated based on the number of classes already held.
Last update: November 9, 2020

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