Whether you’re a resident, business owner, or visitor, we want to make it as easy as possible for you to find the information you need on our website. That’s why we’ve launched an updated homepage designed to be more user friendly.
The biggest change is a new service-based site map divided into the key themes of service & programs, recreation & leisure, people & culture, building & development, and City governance.
The “I want to…” feature and the 311 City services section were also revamped to be easier to use and highlight what you’re searching for the most. These changes build on improvements made to the homepage in 2020.
“We started this process by doing research to find out what pages on our website are visited most often and what were the top reasons people contacted 311,” said Felicia Wiltshire, Director of Customer Service & Communications.
“We wanted to redesign it in a way that is tailored to what people visiting the site are looking for.”
Behind the scenes is a new content management system that is key to further website enhancements.
“Parts of our website were created decades ago and have not kept up with changing technology,” said Wiltshire. “We’re making our way through all of our webpages to rewrite and redesign them so you can find what you need and understand it.”
As webpages are redesigned, they will also be made mobile-friendly.