Winnipeg, MB - The City of Winnipeg is expanding its 311 Contact Centre to include in-person service at City Hall, as another service option for citizens.
Customers who find it convenient to visit City Hall to do business will now have the option of in-person access to the services/information currently provided by 311, such as reporting a problem, obtaining information, making service requests and will still be able to pay a water utility bill, or pay for dog licences and buy Transit bus passes.
With phone, email, fax, online self-service, and the recent launch of the 311 mobile app, counter service is the latest enhancement to the many ways citizens can interact with 311 and obtain the services and information they rely on every day. Counter service will be available from 8:30 a.m. to 4:30 p.m. on weekdays, starting Monday, September 16, 2013. The counter is being staffed by existing customer service positions from the 311 Contact Centre.
In the coming weeks, updated signage will be posted in the customer service area currently occupied by the Water and Waste Department’s Utility Billing Centre. For customers who come to the counter with a complex utility bill issue, conveniently-located phones will put them in direct contact with a utility billing representative.
The 311 Contact Centre, which is “at your service, 24/7,” was opened on January 16, 2009. Over 8 million calls and over 230,000 emails have been handled by customer service representatives from the downtown Winnipeg centre since it first launched.