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311 City Services

Contact 311

Contact 311 24/7 in any of the following ways:
Phone: 311
Email: 311@winnipeg.ca
Fax: 311
Toll free: 1-877-311-4974 (4WPG)
TTY: 204-986-1311
Mail: 311 Services, 510 Main Street, Winnipeg, MB R3B 1B9
In Person: Main Floor, 510 Main Street
Monday to Friday 8:30 am to 4:30 pm
(excluding weekends and statutory holidays)
Website: www.winnipeg.ca/311
311 Mobile App: Download the 311 mobile App and learn how it works.

Contact 311 when you have a:

  • Request for service (such as sewer back-up, water main break, bulky garbage collection).
  • Request for information (such as permit processing, animal control, building inspections, traffic/parking issues, hours of operation of civic offices and facilities (such as pools and libraries), assessment and taxation, transit schedules).
  • Concern (such as parking tickets, property condition, street maintenance, snow clearing, potholes, noise complaints).
  • Request to register for city programs (e.g. Leisure Guide)

Upon receipt of your inquiry, the Customer Service Representative will:

  • Search the extensive data base for an answer to your question if it is a request for information.
  • Complete a service request. The Customer Service Representative (CSR) will provide you with:
    • an approximate length of time to complete your request.
    • if you are calling to request a service, the CSR will open a new case for your request and will provide you with: the approximate length of time to complete your request and,
    • a unique reference number for that request. It is important that you keep this number handy for future inquiries due to privacy legislation; if you lose the number or don't record it, we will not be able to provide you with any updates on your service request, or;
    • If you need additional expertise from departmental staff, the CSR will connect you with the right individual (during normal business hours), or assist you in leaving a message with the appropriate department.
Last update: January 27, 2016

Track a Service Request
Search City Services
Use the search box below to find information you are looking for.
View the Neighbourhood Map to search city services.
Make the Right Call
  • Emergency calls:
    Call 9-1-1
  • Police non-emergency calls:
    1-204-986-6222
  • City Services: 3-1-1