Recreation and leisure program registration top service requests for Winnipeg 311 in second quarter of 2010
Transit route/schedule inquiries remain most frequent call
Released: 12:12 p.m.
NEWS @ A GLANCE:
Leisure Guide program registration was the most frequent service request made through Winnipeg’s 311 service between April 1 – June 30, 2010
(for more details, please read the full media release below) |
WINNIPEG - July 13, 2010 - Leisure Guide program registration was the most frequent service request made through Winnipeg’s 311 service between April 1 – June 30, 2010, while transit bus schedules topped the list of requests for information.
Of the 468,039 phone calls and 14,145 emails (via 311@winnipeg.ca) that came to Winnipeg’s 311 contact centre between April 1 and June 30, 2010, 113,458 inquiries were for information about bus schedules and 4,144 were to register for recreation and leisure programs.
The technology behind the 311 service makes it possible to track the progress of inquiries, gather information regarding call volumes and pinpoint what citizens are inquiring about around the clock, 365 days a year.
Some highlights of the 2nd quarter (April 1 – June 30, 2010) include:
- 2,921 calls for service in French
- 71% of calls were for information
- 29% of calls were requests for city services
The top 5 most frequent information requests:
- Transit bus schedule (113,458 inquiries)
- Assessment and Tax inquiry (13,065 inquiries)
- Garbage and recycling (12,033 inquiries)
- Street maintenance (9,431 inquiries)
- Recreation and Leisure (8,647 inquiries)
The top 5 most frequent requests for city services:
- Recreation & Leisure registration ( 4,144 service requests)
- Parking Authority/ticket payment (3,313 service requests)
- By-Law enforcement/housing complaint (2,956 service requests)
- Golf tee time bookings (2,751 service requests)
- Garbage and recycling/request for bulky pick-up (2,189 service requests)
The top 5 most frequent 311 Self Service requests:
- Pothole repairs (88 requests)
- Sidewalk repairs/non -hazardous (26 requests)
- Street sign installation/removal (44 requests)
- Transit lost property (28 requests)
- Graffiti – civic facilities (4 requests)
The next quarterly report will be issued at the beginning of October, 2010 (for the months of July, August and September, 2010). |