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Winnipeg Police Service

Victim Services Volunteer

Victim Service Volunteers work closely with one another and with assigned Police Officers in assisting victims of crime. This is achieved primarily by telephone contact with victims offering them support and resource information on social and judicial material.

The duties of a Victim Services Volunteer include:

  • Answering telephones and providing short-term emotional support to victims of crime and tragedy.
  • Provide referrals to appropriate community resources.
  • Provide crime prevention information.
  • Provide information to victims regarding their occurrences by accessing police data base.
  • Obtain and provide court information to victims of crime.
  • Provide Criminal Justice information regarding Victim Bill of Rights, Victim Impact Statements and Compensation for Victims of Crime.
  • Conduct personal home visits when required.
  • Volunteer at various Police related events.

For further information interested individuals can contact the Victim Services Volunteer Coordinator at 204-986-3977.

Why we volunteer

Following are some of the stories of our volunteers and why they choose to volunteer with the Victim Services Section:

Volunteer Lana

"I began volunteering with the Victim Services Section in April, 2018. It was something I never thought I would do! My role is to review the cases and contact victims to provide them with emotional support, case updates, and referrals where possible.

The atmosphere is great, and my team members are always very supportive, professional, and encouraging. The WPS provides volunteers with training opportunities and workshops and experiences which help us to be more effective in the role.

The experience with WPS is a win-win scenario. I dedicate my time to help others. I love that my Chinese background has assisted many Chinese victims who have difficulty with English.

As an Electrical Engineer by day, this experience has opened a completely new world to me. I have benefitted by improving my communication skills and I always feel a sense of satisfaction after my volunteer shift.

Though I haven't been volunteering long, this work has already changed my life by changing my focus and getting me to think more about the bigger picture of society and my desire to contribute my energy to the safety of Winnipeg.

I am very proud to be a volunteer with WPS. "

Lana (Lei)

photo of Juanita

"I am honored to serve with the Winnipeg Police Victim Services. It is a rewarding experience working along-side staff and police officers with a shared aim of improving the lives of Winnipegers.

Sometimes life's circumstances require resources beyond what we can easily access. We live in a world that, regrettably, contains social injustice, trauma, violence, and other unlawful acts. How do you handle a situation that you never expected to deal with, or should have been expected to confront?

I’m driven by my own life experiences to be the kind of resource that I know would have been valuable to me at certain moments. My passion to “make a difference” to each person I engage with—a passion supplemented by ongoing training and development—is what brought me to volunteer with Victim Services.

To work with Victim Services is a privilege. To finish a call or shift knowing you provided someone with knowledge, a path to answers—or simply a compassionate listening ear—is truly rewarding. The training and development opportunities, that you can access, can enrich your life and your perspective of our city. And, finally there is the peer exchange: the delight that comes from being part of a team of caring people who simply want to build a better Winnipeg."

– Juanita

photo of Sean Tugby

"I have been a Victim Service volunteer since 2001. In that time, I have had many great opportunities and experiences. 

I have developed skills that enable me to help people who might be going through a traumatic time in their life; I provide them with information to empower them to help themselves by being a listening ear, providing court information / updates, safety and crime prevention tips, as well as community resources.

As a volunteer, there are training and learning opportunities which provide me knowledge in assisting victims and citizens of Winnipeg.  As well, we get to assist at public events around the city. As a victim service volunteer, I am a part of an extremely talented and diverse group of people who strive to make a difference with the people we are in contact with. ."


– Sean Tugby

Last update: November 4, 2019

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