Site Accessibility Information Access Key 1 to Skip to Top Navigation Access Key 2 to Skip to the Three One One link Access Key 3 to Skip to City of Winnipeg Main Menu Access Key 4 to Skip to Left Navigation Menu Access Key 5 to Skip to Content area Access Key 6 to Skip to Right Sidebar content area Access Key 7 to Skip to Footer Links
City of Winnipeg
|  Link to the City of Winnipeg French websiteFrançais  |
COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Winnipeg Police Service

Victim Services Volunteer

Victim Service Volunteers work closely with one another and with assigned Police Officers in assisting victims of crime. This is achieved primarily by telephone contact with victims offering them support and resource information on social and judicial material.


The duties of a Victim Services Volunteer include:

  • Answering telephones and providing short-term emotional support to victims of crime and tragedy.
  • Provide referrals to appropriate community resources.
  • Provide crime prevention information.
  • Provide information to victims regarding their occurrences by accessing police data base.
  • Obtain and provide court information to victims of crime.
  • Provide Criminal Justice information regarding Victim Bill of Rights, Victim Impact Statements and Compensation for Victims of Crime.
  • Conduct personal home visits when required.
  • Volunteer at various Police related events.

For further information interested individuals can contact the Victim Services Volunteer Coordinator at 204-986-3977.


Prospective Volunteer Applicants Please Note:

The Winnipeg Police Service is not accepting Volunteer Applications at this time. Please check the website periodically for information on the next opportunity.


Victim Services Section - Why We Volunteer

Victim Services Volunteers work closely with one another and with assigned Police Officers in assisting victims of crime. This is achieved primarily by telephone contact with victims offering them support and resource information on social and judicial material.

Following are some of the stories of our volunteers and why they choose to volunteer with the Victim Services Section:

Lana (Lei) Zhu "I began volunteering with the Victim Services Section in April, 2018. It was something I never thought I would do! My role is to review the cases and contact victims to provide them with emotional support, case updates, and referrals where possible.

The atmosphere is great, and my team members are always very supportive, professional, and encouraging. The WPS provides volunteers with training opportunities and workshops and experiences which help us to be more effective in the role.

The experience with WPS is a win-win scenario. I dedicate my time to help others. I love that my Chinese background has assisted many Chinese victims who have difficulty with English.

As an Electrical Engineer by day, this experience has opened a completely new world to me. I have benefitted by improving my communication skills and I always feel a sense of satisfaction after my volunteer shift.

Though I haven't been volunteering long, this work has already changed my life by changing my focus and getting me to think more about the bigger picture of society and my desire to contribute my energy to the safety of Winnipeg.

I am very proud to be a volunteer with WPS. "

Lana (Lei)

Juanita"I am honored to serve with the Winnipeg Police Victim Services. It is a rewarding experience working along-side staff and police officers with a shared aim of improving the lives of Winnipegers.

Sometimes life's circumstances require resources beyond what we can easily access. We live in a world that, regrettably, contains social injustice, trauma, violence, and other unlawful acts. How do you handle a situation that you never expected to deal with, or should have been expected to confront?

I’m driven by my own life experiences to be the kind of resource that I know would have been valuable to me at certain moments. My passion to “make a difference” to each person I engage with—a passion supplemented by ongoing training and development—is what brought me to volunteer with Victim Services.

To work with Victim Services is a privilege. To finish a call or shift knowing you provided someone with knowledge, a path to answers—or simply a compassionate listening ear—is truly rewarding. The training and development opportunities, that you can access, can enrich your life and your perspective of our city. And, finally there is the peer exchange: the delight that comes from being part of a team of caring people who simply want to build a better Winnipeg."


sEAN tUGBY"I have been a Victim Service volunteer since 2001. In that time, I have had many great opportunities and experiences. 

I have developed skills that enable me to help people who might be going through a traumatic time in their life; I provide them with information to empower them to help themselves by being a listening ear, providing court information / updates, safety and crime prevention tips, as well as community resources.

As a volunteer, there are training and learning opportunities which provide me knowledge in assisting victims and citizens of Winnipeg.  As well, we get to assist at public events around the city. As a victim service volunteer, I am a part of an extremely talented and diverse group of people who strive to make a difference with the people we are in contact with. ."

Sean Tugby



Last Update: March 21, 2019

"An Internationally Accredited Law Enforcement Agency"

"The City of Winnipeg has committed itself to the implementation of an Employment Equity Program. This program is an employer initiated action to ensure that recruitment, selection, and promotion of all current and future employees is carried out in a non-discriminatory manner."

All Qualified Individuals Are Encouraged To Apply.

Make the Right Call
  • Emergency calls: 9-1-1
  • Non-emergency calls:
  • Hearing impaired line:
News & Highlights
Connect With Us

Was this information helpful?

How can we make it better?

Any personal information included in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

Ces renseignements sont-ils utiles?

Quelles améliorations pourrions-nous faire?

Les renseignements personnels qui sont inclus dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer notre site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone (311) si vous avez des questions sur la collecte de ces renseignements.