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Winnipeg Police Service


Role of the 9-1-1 Call Taker

The Winnipeg Police Service (WPS) Communications Centre has been the primary Public-Safety Answering Point (PSAP) for Winnipeg since 1959.  WPS Call Takers handle approximately 1350 calls per day from the public, which includes both 9-1-1 emergency and non-emergency calls. 

Call Takers have excellent active listening, conflict resolution, and multi-tasking skills.  They possess critical thinking abilities and are able to react calmly and effectively to emergency situations.  Call Takers are the critical link between members of the community and the public safety services they require, including other emergency response agencies such as the Winnipeg Fire Paramedic Service.

The 911 Call Taker role is not for everyone. To assist you in determining if this position may be right for you, please complete this self-assessment questionnaire.

Although we do not accept unsolicited applications, if interested in a future career as a 9-1-1 Call Taker, please download this Call Taker Information Package.  Any openings for this position will be posted on the current vacancies page.

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"An Internationally Accredited Law Enforcement Agency"

Last update: August 30, 2019

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Make the Right Call
  • Emergency calls: 9-1-1
  • Non-emergency calls:
  • Hearing impaired
    *If police assistance is required, call 911.