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311 City Services

February 2016

Performance Data

Winnipeg 311 is pleased to provide information about its performance metrics. This information includes data about the number of interactions through our various channels (calls, e-mails, online, and mobile app) and other service measures. This information can help our customers understand the various services we provide, the volume of requests received at 311 and what our overall trends are in providing customer service to the Citizens of Winnipeg.

Total Incoming Calls

This chart provides trends of weekly call volumes received by Winnipeg 311 for the period beginning on the Monday for each week shown.

Service Request vs Information Request

This chart displays a breakdown of the activity of interactions at 311. Service Requests are classified as interactions where a reference number is provided to the citizens for follow up and tracking purposes. Information requests are volumes of interactions where no additional action is required to be taken by the City to address the issue.

Service Requests by Department

This chart provides a breakdown of the percentage of 311 service requests by department.

Interactions by Channel

This chart provides a breakdown of 311 service requests received by channel. In August 2013, 311 launched the "Winnipeg 311" mobile app enabling the public to instantly submit service requests via their smartphones without the need to call the 311 Contact Centre.

Top 10 Service Requests

This table details trends of the top 10 Service requests generated in a given time period.

Top 10 Information Requests

This table details trends of the top 10 requests for information generated in a given time period.

Last updated: February 11, 2019

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