Seniors FAQWhen I call 9-1-1 whom answers the telephone?
Why do I have to repeat my address and telephone number, doesn't it automatically show up?
Why are the people who answer the phone so abrupt?
Why do they ask so many questions?
Is there a charge for calling 9-1-1?
What do I do if I accidentally dial 9-1-1? Should I just hang up?
What happens if I cannot speak?
Why do they send firefighters when I have a medical emergency?
Should I call a family member before calling 9-1-1?
In a medical emergency, what happens if I cannot unlock my door?
What should I do with my pet?
All 9-1-1 calls placed from a Winnipeg location or from a Winnipeg based cellular phone are answered by the Winnipeg Police Service.
The 9-1-1 system is designed to know where the call is coming from. This is called the ANI/ALI. However, many times a call may be placed from a different address, a caller may have recently moved or the call is being place from a cellular phone.
Communications Operators have a very serious job to perform and are responsible for quickly obtaining answers to specific questions. They concentrate on getting the facts so you can get the help you are calling for. We are there to help you.
The more information we have, the better we are able to help you. Many times help is already on the way while the questions are still being asked. This allows the Communications Operator to update the responding crews and help you until the Fire or Medical crews arrive.
Absolutely not. All 9-1-1 calls are free, even from a payphone or cellular phone.
NO! Remain on the line and tell us it was a mistake.
Just leave the phone off the hook so the Communications Operator can hear what is going on. We will send help
All of our fire apparatus are staffed with medically trained personnel. They are able to give you the medical attention you require until the ambulance crew arrives.
Always call 9-1-1 first. Arrangements can be made to contact a family member.
As a last resort, fire crews have specialized equipment that allows us to gain entry with the least amount of property damage. We can always get to you.
Lock your pet in another room especially dogs. Your pet loves you and will try to protect you.
Last update: February 17, 2016