Frequently Asked Questions

To submit a request, you must fill out an application form and then submit it by email, by fax (204-986-7133), in person or by mail to City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg, Manitoba R3B 1B9.

You can direct questions about access to information requests to the City’s Access and Privacy Office by email.

There is no fee for making an application under FIPPA or for the first 2 hours spent by the public body searching or preparing information for you. If fees apply to your request, you will be notified and provided with a fee estimate.

FIPPA’s regulations outline the following chargeable services and fees:

• Search and Preparation Fees
  $15 per half hour (after 2 free hours)
• Computer Programming and Data Processing Fees
  $10 for each 15 minutes of in-house programming or data processing, or the actual cost of having it done externally.
• Photocopies and computer printouts
  20 cents per page.

For more information regarding applicable fees, please consult the Freedom of Information and Protection of Privacy Act.

In most cases, a response will be sent to you from the public body within 30 days, unless the public body has transferred the request to another public body or extended the response time. You will be notified if an extension is required. Rush responses are not possible due to high volumes.

Unfortunately there is no way to expedite a request. You can make a note on your application that the records are needed urgently, however there is no guarantee a response will be made before the 30 day time frame. Please submit your request at least 30 days before you require the response.

Yes, complaints about FIPPA requests can be made to the Manitoba Ombudsman. Generally, to make a complaint you must complete a complaint form and then submit the form by mail to the Manitoba Ombudsman at 750-500 Portage Avenue, Winnipeg, Manitoba R3C 3X1.