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The Municipal Cemeteries Branch

Contact Us

Customer Sales, Service & Other Information

Contact us in any of the following ways:

In Person:
Office hours: Monday to Friday, 8:30 a.m. until 4:30 p.m. except for civic and statutory holidays Administration Office
at Brookside Cemetery

Brookside Cemetery Administration Office
3001 Notre Dame Avenue
Winnipeg, MB R3H 1B8
By Telephone:
We are available to take your call during office hours:
Monday to Friday, 8:30 a.m. until 4:30 p.m., except for civic and statutory holidays
204-986-4348
Through our Customer Service Advisors:
Contact our Customer Service Advisors 204-986-4348

Brookside Cemetery Administration Office
3001 Notre Dame Avenue
Winnipeg, MB R3H 1B8
By Fax:
Remember to call after you fax our office to ensure that we received your document. Call us if you have not heard from us within the response times stated below.

204-986-4298

By Email:
Remember to call after you email our office to ensure that we received your document. Call us if you have not heard from us within the response times stated below.

By Mail:

City of Winnipeg Cemeteries

Brookside Cemetery Administration Office
3001 Notre Dame Avenue
Winnipeg, MB R3H 1B8
Media Inquiries:
Media inquiries should be directed to City of Winnipeg Corporate Communications 204-986-6000

If you are not sure who to contact please call 311 and they will be pleased to assist you.

Contact FAQs

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Who do I contact for sales and service advice and information?
You can contact our Customer Service Advisors by phone 204-986-4348 or in person at the Brookside Cemetery Administration Office at 3001 Notre Dame Avenue.
Can I select the interment property myself?
All clients are offered choices of interment options and locations. However, for safety reasons, the final decision remains at the discretion of the Cemeteries Branch.
How do I make a selection?
Our Customer Service Advisors can arrange an appointment for you to meet them at the cemetery location of your choice. They can show you all of the available choices.
When is the cemetery open for me to visit the grounds?
The cemetery is generally open for visiting every day of the week. However, hours can vary depending on the season, weather and road conditions.

View the Municipal Cemeteries grounds hours
Who do I contact if I have a concern?
Contact our Customer Service Advisors by phone 204-986-4348 or in person at the Brookside Cemetery Administration Office at 3001 Notre Dame Avenue.
What should I do if I feel my concern is not being handled?
You may contact the Cemeteries Administrator by phone at 204-986-4392 or by letter addressed to the Administration Office.
What response times can I expect for an inquiry?
Response times can vary according to the type of inquiry. Please refer to the response times table below (and if your inquiry is not listed in the table below, you should expect a response within 48 hours.)
What methods of payment do you accept?
We accept cash, Visa, MasterCard, American Express, Interac or cheques made payable to "The City of Winnipeg". Personal cheques require 10 working days for banking, prior to a service or product being available.


Response Times

Cemeteries Response Time to Messages

Description

Response Time

Disinterment of remains 4 hrs
Donation to cemetery 48 hrs
Engraving onto memorial stone/columbarium niche 48 hrs
Genealogy Information 48 hrs
Grave (burial location) location 48 hrs
Gravesite maintenance 48 hrs
Memorial installation/purchase 4 hrs
Memorial stone concerns 48 hrs
Miscellaneous items sales (urns, vaults, history books, wreaths, etc.) 24 hrs
Photo of grave/memorial stone 48 hrs
Purchase of property (lot, plot, niche, ossuary, scattering bed) for interment/burial (at need) or for purchase prior to need (pre-planning) 2 hrs
Snow clearing for memorial service 4 hrs
Tours (Remembrance Day/Memorial Day) 4 hrs
Water off/broken pipe no response necessary unless client asks for one
Wreath placement 24 hrs
Last update: September 18, 2019