Site Accessibility Information Access Key 1 to Skip to Top Navigation Access Key 2 to Skip to the Three One One link Access Key 3 to Skip to City of Winnipeg Main Menu Access Key 4 to Skip to Left Navigation Menu Access Key 5 to Skip to Content area Access Key 6 to Skip to Right Sidebar content area Access Key 7 to Skip to Footer Links
City of Winnipeg
|  Link to the City of Winnipeg French websiteFrançais  |
COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux
The Municipal Cemeteries Branch

Contact Us

Customer Sales, Service & Other Information

Contact us in any of the following ways:

In Person:
Office hours: Monday to Friday, 8:30 a.m. until 4:30 p.m. except for civic and statutory holidays Administration Office
at Brookside Cemetery

Brookside Cemetery Administration Office
3001 Notre Dame Avenue
Winnipeg, MB R3H 1B8
By Telephone:
We are available to take your call during office hours:
Monday to Friday, 8:30 a.m. until 4:30 p.m., except for civic and statutory holidays
204-986-4348
Through our Customer Service Advisors:
Contact our Customer Service Advisors 204-986-4348

Brookside Cemetery Administration Office
3001 Notre Dame Avenue
Winnipeg, MB R3H 1B8
By Fax:
Remember to call after you fax our office to ensure that we received your document. Call us if you have not heard from us within the response times stated below.

204-986-4298

By Email:
Remember to call after you email our office to ensure that we received your document. Call us if you have not heard from us within the response times stated below.

By Mail:

City of Winnipeg Cemeteries

Brookside Cemetery Administration Office
3001 Notre Dame Avenue
Winnipeg, MB R3H 1B8
Media Inquiries:
Media inquiries should be directed to City of Winnipeg Corporate Communications 204-986-6000

If you are not sure who to contact please call 311 and they will be pleased to assist you.

Contact FAQs

Open all | Close all

Who do I contact for sales and service advice and information?
You can contact our Customer Service Advisors by phone 204-986-4348 or in person at the Brookside Cemetery Administration Office at 3001 Notre Dame Avenue.
Can I select the interment property myself?
All clients are offered choices of interment options and locations. However, for safety reasons, the final decision remains at the discretion of the Cemeteries Branch.
How do I make a selection?
Our Customer Service Advisors can arrange an appointment for you to meet them at the cemetery location of your choice. They can show you all of the available choices.
When is the cemetery open for me to visit the grounds?
The cemetery is generally open for visiting every day of the week. However, hours can vary depending on the season, weather and road conditions.

View the Municipal Cemeteries grounds hours
Who do I contact if I have a concern?
Contact our Customer Service Advisors by phone 204-986-4348 or in person at the Brookside Cemetery Administration Office at 3001 Notre Dame Avenue.
What should I do if I feel my concern is not being handled?
You may contact the Cemeteries Administrator by phone at 204-986-4392 or by letter addressed to the Administration Office.
What response times can I expect for an inquiry?
Response times can vary according to the type of inquiry. Please refer to the response times table below (and if your inquiry is not listed in the table below, you should expect a response within 48 hours.)
What methods of payment do you accept?
We accept cash, Visa, MasterCard, American Express, Interac or cheques made payable to "The City of Winnipeg". Personal cheques require 10 working days for banking, prior to a service or product being available.


Response Times

Cemeteries Response Time to Messages

Description

Response Time

Disinterment of remains 4 hrs
Donation to cemetery 48 hrs
Engraving onto memorial stone/columbarium niche 48 hrs
Genealogy Information 48 hrs
Grave (burial location) location 48 hrs
Gravesite maintenance 48 hrs
Memorial installation/purchase 4 hrs
Memorial stone concerns 48 hrs
Miscellaneous items sales (urns, vaults, history books, wreaths, etc.) 24 hrs
Photo of grave/memorial stone 48 hrs
Purchase of property (lot, plot, niche, ossuary, scattering bed) for interment/burial (at need) or for purchase prior to need (pre-planning) 2 hrs
Snow clearing for memorial service 4 hrs
Tours (Remembrance Day/Memorial Day) 4 hrs
Water off/broken pipe no response necessary unless client asks for one
Wreath placement 24 hrs
Last update: November 6, 2020

Was this information helpful?

How can we make this web page better?

Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

Ces renseignements sont-ils utiles?

Comment pourrait-on améliorer cette page Web?

Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.