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Media Releases

March 10, 2014

McPhillips Street underpass closed due to water main repairs

Released: 6:39 a.m.

Winnipeg, MB - McPhillips Street underpass is temporarily closed to all traffic in both directions from Logan Avenue to Jarvis Avenue while crews repair a water main.

Visit winnipegtransit.com for information on Transit re-routes.

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Winnipeg Transit opens new Customer Service Centre

Full service centre at Millennium Library will enable customers to buy bus passes, tickets and receive route planning assistance in the heart of downtown

Released: 9:55 a.m.

Winnipeg, MB - Today, Winnipeg Transit opened a new full service customer service centre at the Millennium Library. This full service centre will provide customers the convenience of buying bus passes, tickets, and receiving route planning assistance in the heart of downtown Winnipeg. This new location is served by bus routes from all parts of the city and is also easily accessible from all areas of downtown.

“With large demand from the public for a central one-stop shop location, Winnipeg Transit has taken this opportunity to significantly upgrade the existing facility within the Library and make changes to our other Customer Service centres to better serve the needs of our passengers,” said Dave Wardrop, Director, Winnipeg Transit.

With approximately one million visitors annually to the Millennium Library and over 8,000 daily Transit riders getting on or off the bus at stops just outside the Library’s door, this centre has the potential to be Winnipeg Transit’s busiest customer service centre. The new service centre will be open Monday to Friday, 8:30 a.m. to 4:30 p.m.

The Winnipeg Transit Customer Service Centre located at 65 Garry Street is now a business to business location only and provides service for the Ecopass and other business programs. The new retail Customer Service Centre at the Millennium Library on Graham Avenue will provide service to all passengers.

The new Millennium Library Transit Customer Service Centre is one of three customer service centres, with the other two located in the Winnipeg Square Concourse and at 414 Osborne Street.

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North Centennial Recreation and Leisure Facility and Old Ex Arena temporarily closed

Released: 4:19 p.m.

Winnipeg MB - The public is advised that the North Centennial Recreation and Leisure Facility and the Old Ex Arena are temporarily closed due to a water main break.

All affected user groups and program participants are being contacted.

Please contact 311, 24 hours a day, 7 days a week, by phone or by email at 311@winnipeg.ca for updates.

Frozen Pipes Bulletin #6: Update on City services and support for citizens and businesses with frozen pipes

Property owners notified that they are at an increased risk of an interruption in water services due to frozen pipes reminded to continually run a water tap
Citizens without water service who are able to attend to a Fire Paramedic station are encouraged to do so to re-fill water jugs.

Released: 4:50 p.m.

Winnipeg MB - With warmer temperatures forecast over the coming days, the City of Winnipeg is reminding those property owners who have received a notice as being at an increased risk of an interruption in water services due to the possibility of frozen pipes to continually run a cold water tap until told by the City to stop. Those water pipes at risk of freezing will remain vulnerable over the next few months.

âœDespite today's much welcomed warmer temperatures, we anticipate this situation continuing for several weeks,â said Deepak Joshi, Acting Chief Administrative Officer. âœWe remain committed to coordinating all services, and all available staff and equipment have been assigned to this effort.â

City crews are working to thaw frozen water pipes and install temporary hose lines as quickly as possible. Crews are working day and night, seven days a week.

To date:

Number of properties identified as being at an increased risk of the possibility of
frozen pipes
4,965
Number of frozen water pipe reports this winter (since November 2013) 1,566
Number of properties where water has been restored (e.g., thawing) 639
Number of properties on the list for City thawing service 927
Number of City-installed temporary hose lines 217
Number of properties without a water supply to their taps due to frozen pipes 710

If property owners have not received a notice from the City of Winnipeg, it is important that they do not leave their water running due to operational risks that such an action could have on our water and sewer systems (e.g., sewer backup, basement flooding, sewage treatment plant upset.

Citizens without water service who are able to attend to a Winnipeg Fire Paramedic Service (WFPS) station are encouraged to do so to re-fill water jugs.  WFPS delivery efforts will be concentrated on vulnerable individuals and first-time delivery to properties.  Water deliveries are being scheduled to ensure there is no interruption to emergency response services.  For information on frozen water pipes and stations to attend for re-fills, please go to Winnipeg.ca/frozenpipes

A total of 4,965 properties have now been identified as being at risk.  There are currently 927 properties on the list for City thawing frozen water pipes.

When citizens with frozen pipes call 311, Customer Service Representatives will ask callers about their potable water needs, provide locations of complimentary showers, and advise citizens regarding how to receive a temporary water supply installed from an adjacent property.

The City continues to offer free access to shower facilities at all 12 indoor pool locations as well as Fort Rouge Leisure Centre (625 Osborne Street) for those residents without water due to frozen water pipes. A list of locations and operating hours are posted on Winnipeg.ca/frozenpipes  Citizens dealing with frozen pipes should simply identify themselves as such to pool staff at the front counter.

This winter there has been a sudden and dramatic increase in frozen water pipes due to prolonged periods of frigid temperatures and deeper-than-usual frost penetration into the ground. This is the second coldest winter in 75 years and frost has reached a depth of approximately seven feet.

All current information regarding City services relating to frozen water pipes can be found at Winnipeg.ca/frozenpipes

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Lane closures due to water main break repairs on Archibald Street

Released: 5:05 p.m.

Winnipeg MB - Archibald Street is temporarily reduced to one northbound and one southbound lane between Prosper Street and St. Catherine Street while crews repair a water main break.

Visit winnipegtransit.com for information on Transit re-routes.

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Last update: 10.03.2014

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