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Water conservation

Toilet replacement credit program - residential

This program is designed to conserve water and save you money on your utility bill.

The 2017 program funding has been approved, we are now processing applications in the order in which they were received.

Wally Watersaver with progress indicator image
168 credits have been approved as of March 1, 2017

Eligibility

To be eligible for the credit you must:

  1. Live in a residential unit with the City utility account in your name for that residential unit you own or rent. An individual City water meter must be in place to measure the amount of water used for that residential unit.
  2. Be up-to-date with your utility bill payments.
  3. Purchase a WaterSense labelled toilet to replace an old toilet (i.e., with a flush volume of 13 litres or more). Note: Single-flush 6 litre toilets are not eligible.
  4. Recycle your old toilet at an approved toilet recycling depot. You must:
    • remove the plastic seat and all metal parts prior to recycling
    • get a receipt clearly marked with "toilet" from the depot
    If a contractor installed your new toilet and recycled the old toilet, you are still responsible to get a recycling receipt or contractor letter with official letterhead stating your old toilet has been recycled at an approved recycling depot.
  5. Provide a water meter reading on your application when the new toilet was installed and water meter readings every quarter. We require this information to calculate the actual savings for this program.
Applying for the credit

There are two ways to apply for the Toilet Replacement Credit Program:

  • Option #1:
  • Option #2:
    • Mail or drop off a completed application form, along with your sales and recycling receipts to:
      Water Conservation - Toilet Replacement Credit Program
      City of Winnipeg, Water and Waste Department
      110 - 1199 Pacific Avenue
      Winnipeg, MB R3E 3S8
    • Download the application form here or contact 311 to request a copy. Make sure your sales receipt shows the name of the store, the date of purchase and the make, model name and model number of each toilet purchased.
    • If dropping off your application form, our office hours are Monday to Friday (except holidays), 8:30 a.m. to 4:30 p.m.
    • Please submit applications as soon as possible as funding for the program is subject to Council approval.  Applications must be submitted by December 31.
Receiving the credit

If you are eligible, we will send you a letter advising you that we have approved your application and a credit of $60 per toilet will appear on your utility bill 6 - 8 weeks from the date of our letter. You may apply for two credits ($120) per utility account per year.

If you are not eligible, we will send you a letter advising you why you were not approved and your completed application package.

For more information:
Last updated: March 9, 2017

 

Please ensure you have read and understand the following terms and conditions before proceeding with your online application for the City of Winnipeg’s Residential Toilet Replacement Credit Program.

This program is administered in accordance with City Council approved By-law No. 111/2009.

Eligibility:

To be eligible for the credit you must:

  1. Live in a residential unit which you own or rent, with the City utility account in your name for that residential unit. An individual City water meter must be in place to measure the amount of water used for your residential unit only.
  2. Be up-to-date with your utility bill payments.
  3. Purchase a WaterSense labelled toilet to replace an existing toilet with a flush volume of 13 litres or more.
  4. Recycle your old toilet at an approved recycling depot.
  5. Provide a water meter reading when the new toilet is installed and subsequent water meter readings on quarterly basis for 12 months.

Credit Details:

  1. A credit of $60 is available per toilet, up to a maximum of two credits ($120) per account per year.

Verification:

  1. Under By-law No. 111/2009, the City is authorized to administer and enforce the By-law, and to conduct inspections after giving reasonable notice.

Credit Processing:

Applications must be submitted by December 31 of any year in which Council has provided funding for the program.

  1. Submission of application does not guarantee a credit.
  2. Applications are processed on a first-come, first-served basis and are subject to funding approved by City Council.
  3. If you are eligible, the City will send you a letter advising you that your application has been approved and a credit of $60 per toilet will appear on your utility account within 6 - 8 weeks following the date of the letter.
  4. If you are not eligible, the City will send you a letter advising you why your application was not approved.

Liability:

The City does not:

  • take any responsibility for the purchase, installation or use of the toilets under this program;
  • endorse specific brands, products, or dealers; or
  • guarantee materials, workmanship, performance, or durability of the toilets, and

The City is not liable for any loss or damages resulting in any way from such purchase, installation or use of toilets under this program.

The Applicant agrees:

  • to all terms and conditions listed in this application;
  • not to initiate any claims or actions against the City with respect to this program.

Privacy:

Your personal information is being collected under the authority of subsection 36(1) of The Freedom of Information and Protection of Privacy Act (FIPPA).

  1. This information will be used to administer the Residential Toilet Replacement Credit Program and will not be used or disclosed for any other purposes, except as authorized by law.
  2. If you have any questions about the collection of your information, please contact the responsible Access and Privacy Coordinator by email atFIPPA@winnipeg.ca.

Program changes:

  1. The City reserves the right to change the program at any time, and all documents submitted by the applicant become the property of the City.
  2. Applicants may be contacted by the City for evaluation of this program and for other water conservation program development.

For more information:

Questions or concerns regarding this program or status of your application can be directed to the City’s Water Conservation Team by email at slowtheflow@winnipeg.ca or by calling 311.

Certification and Acceptance:

I certify the information provided is true, correct and complete to the best of my knowledge. I understand that false information could lead to my application being denied.

By selecting 'Accept', you acknowledge that you have read, understood and agree to the City of Winnipeg’s Residential Toilet Replacement Credit Program Terms and Conditions.