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Water and Waste Department

Programs and services

We provide the following public and internal services:

Public services

  • Water
  • Wastewater
  • Land drainage / flood control
  • Solid waste collection
  • Solid waste disposal
  • Recycling / waste minimization

Internal services

  • Finance and Human Resources Services
  • Information Technology Services
  • Engineering Services
  • Environmental Standards

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Economic development programs

Recycling bulk metal - A public service offered to metal salvagers that provides sale of discarded metal goods (including household appliances/water tanks) that are specifically directed to be stockpiled by residents bringing same to landfills.

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Environmental protection programs

Landfill monitoring - A public service that provides regular and systematic monitoring of the underground environment surrounding 33 landfills no longer in service to assess potential methane and leachate contaminations of the atmosphere or ground water. We also visit homes and businesses around landfills no longer in service to test the air.

Ozone depleting substance appliance collection and disposal - A public service offered to ozone-depleting substances appliance disposers that provides special collection and refrigerant removal of the community's unwanted refrigeration appliances - both from properties and from units delivered to the landfill - with appliance and refrigerant being recycled.

Recycling bulk metal - A public service offered to metal salvagers that provides sale of discarded metal goods (including household appliances/ water tanks) that are specifically directed to be stockpiled by residents bringing same to landfills.

Recycling Christmas trees (Let's chip in) - A public service that provides the operation of geographically dispersed seasonal Christmas tree recycling depots and the making of wood chips therefrom for free collection and use by the general public and the City.

Curbside leaf and yard waste collection (Yard Waste Collection) - A public service that provides seasonal collection of leaves and yard waste at the resident's curb or lane. The yard waste is taken to a central location and composted into a reusable soil-like material. Once the quality is verified, we plan to use the material in parks, sports fields and offer it to the public.

Recycling material collection, processing and marketing - A public service which provides regular weekly collection of recyclable materials from recycling carts at residential properties, recycling carts or bins for multi-family properties, and the processing and marketing of these materials.

Recycling used tires - A public service that provides the stockpiling and recycling of all rubber tires brought into the landfills by residents.

Septic waste hauler licensing and monitoring - A public service that provides licensing and inspection of septic waste hauling vehicles as well as monitoring of loads discharged to ensure compliance with sewer by-law 106/2018. Also licensing ensures appropriate disposal fees are collected.

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Property stewardship programs

Landfill monitoring - A public service that provides regular and systematic monitoring of the underground environment surrounding 33 landfills no longer in service to assess potential methane and leachate contaminations of the atmosphere or ground water. We also visit homes and businesses around landfills no longer in service to test the air.

Flood control - A public service that provides education regarding overland and basement flooding, operation and maintenance of land drainage sewers/flood gates/flood pumping stations, and design/construction and maintenance of dikes.

Land drainage collection - A public service offered to property owners that provides collection and disposal of land drainage, land drainage storage in retention ponds (also known as stormwater retention basins or man-made lakes).

Residential solid waste large item collection - A public service offered to property owners that provides for the special collection and disposal of large items, as specified in the solid waste by-law 110/2012.

Wastewater sewer connection repair - A public service offered to qualified homeowners that provides technical assessment and financial assistance for repair of house sewer service connections, as per section 41 of the sewer by-law. Check sewer pipe responsibilities for property owners for more information.

Water pipe private service thawing - A public service offered to water service customers that provides thawing of private water pipes.

Water system hydraulic consultation - A public service offered to premise owners sprinkler system designers, insurance companies and consulting engineers that provides hydraulic performance data for a specific location in the water distribution system.

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Public health programs

Residential solid waste large item collection - A public service offered to property owners that provides for the special collection and disposal of large items, as specified in the solid waste by-law 110/2012.

Solid waste collection - residual - A public service offered to property owners that provides collection of residual solid waste material from residential premises including apartments and small commercial premises.

Solid waste disposal - residual - A public service that provides the disposal of unwanted community waste materials in an environmentally sound burial system.

Wastewater collection, treatment and disposal - A public service that provides collection, transmission, treatment and disposal of wastewater.

Wastewater industrial service support - Includes the monitoring for and generation of overstrength wastewater surcharges and the assistance to industry in efforts to reduce industrial wastewater and toxic hazardous discharges.

Wastewater sewer connection repair - A public service offered to qualified homeowners that provides technical assessment and financial assistance for repair of house sewer service connections, as per section 41 of the sewer by-law. Check sewer pipe responsibilities for property owners for more information.

Water hydrant use permission - A public service offered to water hydrant users that provides the customer with permission to install meter and backflow protection on hydrant for purpose of consuming water.

Water pipe private service thawing - A public service offered to water service customers that provides thawing of private water pipes.

Water production and distribution (potable) - A public service offered to the residents of Winnipeg that provides the supply, storage, treatment, pumping, distribution and metering of potable water.

Water sales standpipe (potable) - A public service offered to private water haulers that provides sales of potable water from standpipes via coin or key operated devices. Water haulers provide transportable storage containers.

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Public safety programs

Dead animal collection and disposal - A public service offered to citizens at risk that provides collection and disposal, in an environmentally consistent manner, of all dead birds and animals found on the streets and river/creek banks, within 24 hours of notification by the public. If the dead bird or animal is located on private property, it is the property owner's responsibility to properly dispose of the carcass.

Flood control - A public service that provides education regarding overland and basement flooding, operation and maintenance of land drainage sewers/flood gates/flood pumping stations, and design/construction and maintenance of dikes.

Water system hydraulic consultation - A public service offered to premise owners sprinkler system designers, insurance companies and consulting engineers that provides hydraulic performance data for a specific location in the water distribution system.

Last updated: September 5, 2019

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