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Water meter reading

Beginning January 1, 2016, we require at least one water meter reading per year from all customers. This came into effect with our new water by-law.

We recommend that you give us meter readings four times a year, to avoid estimated bills and ensure you only pay for the water you use:

  • Three times a year (from September to May), you'll receive a meter reading card in the mail.
  • During the summer (from May to August), a water meter reader will take a reading. If the water meter reader is unable to take a reading, they'll leave a card with instructions on how to send in your reading.

If your utility bill states "Automated Meter Read" under your address in the Details of Charges section, then you do not need to provide a meter reading.

To ensure an accurate quarterly water billing, follow these steps when it's time to read your water meter:
  • Make sure you have your meter number. You can find it on your meter reading card.
  • Locate your water meter. They are normally found in basements or crawl spaces.
  • If your meter has a lid, lift it.
    Water meter photo
  • When you read your meter, write down every number from left to right exactly as it appears on the "odometer style" display of your meter's dial. This includes all zeros at the beginning and the black number(s) at the end.
  • Call 204-986-4445, our 24-hour automated water meter reading system. Recorded instructions will tell you how to enter your meter number and meter reading with the touch-tone buttons on your telephone.
    • The system will ask you for your meter number followed by the number sign (#).
    • examples of meter dialsThe system will then ask you for your meter reading followed by the number sign (#).
    • If you prefer to leave a voice message, or if you don't have a touch-tone phone, stay on the line until the system switches you to a voice recording.
Did you receive an estimated bill?

Contact us and provide us with:

  • your meter reading
  • the date of the reading
  • your account number
  • your service address
  • the customer name

You are required to pay the estimated bill unless you provide an actual water meter reading. Depending on when you supplied your last water meter reading, we may need to make an appointment to read the meter before adjusting an estimated bill.

Read your water meter regularly or your money could go down the drain.
Regular meter readings can help you save money and avoid high bills by alerting you to unusual increases in the amount of water you use. They also assist in the early detection of costly water waste and plumbing leaks. Check your plumbing fixtures regularly and fix any dripping taps or faulty toilets. Plumbing leaks can be very costly. Here are some examples:

Leak size - equivalent to openings of: 1/16 inch
1/16 inch
1/8 inch
1/8 inch
1/4 inch
1/4 inch
Cubic meters per day
1 cubic metre = 1,000 Litres
3 12 50
Cost per day* (2017 rates) $13* $52* $217*
Cost per bill (2017 rates) $1,169 $4,676 $19,485

*Note: Rounded to the nearest whole number

Are you moving?

You need to give us an initial or final meter reading when you're moving into or out of a residence.

Your water meter
  • Visit our Water Meters page for more information on issues such as leaking water meters, frozen water meters and relocating meters.
  • Meters must be accessible at all times so they can be readily examined, read or replaced by our staff. We recommend leaving an unobstructed space in front of the water meter that is 1000 millimetres (mm) wide by 1000mm deep by 2000mm high.
  • Water meters come to us from various companies with preset register positions. Depending on your plumbing layout, this preset design may give you an upside down or backwards view of the register numbers.
  • Most residential (5/8", 3/4" or 1-inch) meters can be adjusted for convenient reading.
  • If possible, we can adjust the meter at no cost to you. In cases where it is not possible, a plumbing change at your expense may be the only solution.
  • You should never attempt to adjust a meter. Doing this may cause leaks or serious damage to the meter. If the meter is damaged, we will replace the meter at your expense, and/or you may be fined for tampering.

If you have questions contact us for more information.

Last updated: August 31, 2017

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