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Electronic billing

Internet users can receive their utility bills online through epost™. The Water and Waste Department still manages your billing. The online bills look just like the ones you get in your mailbox...minus the paper and envelopes.

What is epost?

epost is a Web-based service that delivers the mail online for Canada Post, allowing Canadians to receive, review, pay and manage mail electronically.

Is epost secure?

Yes, all epost mail is kept in a secure environment and each piece of mail receives an electronic postmark - a seal that legally protects your mail - guaranteeing that your privacy is protected.

What are the benefits of epost?

epost helps us reduce the amount of paper and energy we use and makes it easy and convenient for you to:

  • Receive your utility bills online from anywhere you can access the Internet.
  • Pay and manage your bills in one convenient, secure online location.
  • Receive mail from other companies who send bills, statements and other types of mail through epost, such as Canadian Tire, Hudson's Bay Company and VISAs and MasterCards of major financial institutions.

    You can also pay your property tax bills and business tax bills using epost.
How do I register for epost?

You can register with epost at any time – registration only takes a couple of minutes.

  • Sign up for a free epost box Icon indicating a link which will open up a new browser window and take you to a web site outside of the City of Winnipeg's web site.
  • As soon as you sign up, you'll be able to login to your epost box, send epost mail, add us and any other companies from whom you'd like to receive online bills from and set up your payment methods.
  • epost will ask you to enter your name, Water and Waste account number and service address exactly as they appear on your bill, so it's a good idea to have a copy of your utility bill at your computer.
  • You'll know that your registration with the Water and Waste Department has been successfully completed when you receive an e-mail confirmation letter in your epost box from us.
  • You can also register for epost within the online banking services offered at most major financial institutions. You pay your bills there, so why not receive and view them there too?
  • You can choose to stop using this service at any time by contacting epost.
How can I pay my utility bill on epost?
  • epost's free Electronic Funds Transfer (EFT) electronically transfers funds from your chequing or savings account at any Canadian financial institution to our financial institution.
  • Telephone or Internet banking
When will I receive my first online utility bill?
  • You will receive your first online utility bill in your epost box after you've signed up for epost service and received a confirmation letter from us.
  • You will also receive one last paper bill at your mailing address.
  • After that, you will receive your bills only through epost.
Will I be able to view Water and Waste Department bill inserts if I use epost?

Yes.

  • Each time you receive your bill through epost, you will see a bill inserts link at the bottom of your online bill.
  • Select the link and the bill inserts will be available online.
  • You can also open and review previous inserts.
What do I do if I have questions about my utility bill?

Contact the Water and Waste department.

What do I do if I have questions about my epost service?

Contact epost 24 hours a day, 7 days a week:

  • by email at epoinfo@canadapost.ca
  • by fax at 1-877-269-9711. Include your telephone number on the fax so they can contact you
  • by phone toll-free at 1-877-376-1212

epost logo
™ Canada Post Corporation, used under licence

Last updated: July 18, 2016

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