Contact Customer Sales, Service and Enquiry Information
"Community Working for Community"
Who do I contact for sales and service advice and information?
You can contact our Customer Service Advisors, Sherry or Matt, at 204-986-4348 or in person at the Brookside Cemetery Administration Office at 3001 Notre Dame Avenue.
Contact us in any of the following ways:
| In Person: | Administration Office at Brookside Cemetery | Office hours are: Monday to Friday, 8:30am until 4:30pm Except for Civic and Statutory holidays |
| By Telephone: | 204-986-4348 | We are available to take your call during office hours: Monday to Friday, 8:30am until 4:30pm , Except for Civic and Statutory holidays |
| By Fax: | 204-986-4298 | Remember to call after you fax or email our office to ensure that we received your document. Call us if you have not heard from us within the response times stated below. |
| By Email: | cemeteries@winnipeg.ca | |
| By Mail Service: | City of Winnipeg Cemeteries, Administration Office 3001 Notre Dame Avenue, Winnipeg, R3H 1B8 |
|
Can I select the interment property myself?
All clients are offered choices of interment options and locations, however for safety reasons, the final decision remains at the discretion of the Cemeteries Branch.
How do I make a selection?
Our Customer Service Advisors can arrange an appointment for you to meet them at the cemetery location of your choice. They can show you all of the available choices.
When is the cemetery open for me to visit the grounds?
The cemetery is open for visiting every day of the week from 8 am until dusk! (You can stay until 9 pm during the summer months and 6 pm during the winter months.)
Who do I contact if I have a concern?
Contact our Customer Services Advisors Debbie and Sherry, and they will assist you.
What should I do if I feel my concern is not being handled?
If you feel your concern is not being addressed, you may contact Cemeteries Administrator Jane Saxby by email or by letter addressed to the Administration Office.
What response times can I expect to my enquiry?
Response times can vary according to the type of enquiry. Refer to the response times table below (If your enquiry is not listed in the table below, you should expect a response within 48 working hours.)
What methods of payment do you accept?
We accept cash, Visa, MasterCard, American Express, Interac or cheques made payable to “The City of Winnipeg”. Personal cheques require 10 working days for banking, prior to a service or product being available.
| Cemeteries Response Time to Messages | ||
| Description | Response Time |
|
| Disinterment of remains | 4 hrs | |
| Donation to cemetery | 48 hrs | |
| Engraving onto memorial stone/columbarium niche | 48 hrs | |
| Genealogy Information | 48 hrs | |
| Grave (burial location) location | 48 hrs | |
| Gravesite maintenance | 48 hrs | |
| Memorial installation/purchase | 4 hrs | |
| Memorial stone concerns | 48 hrs | |
Miscellaneous items sales (urns, vaults, history books, wreaths, etc) |
24 hrs | |
| Photo of grave/memorial stone | 48 hrs | |
Purchase of property |
||
| • For interment/burial (at need) | 2 hrs | |
| • For purchase prior to need (pre-planning) | 2 hrs | |
| Snow clearing for memorial service | 4 hrs | |
| Tours (Remembrance Day/Memorial Day) | 4 hrs | |
| Water off/broken pipe | no response necessary unless client asks for one |
|
| Wreath placement | 24 hrs | |
Last update: February 22, 2013
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