News Room Media Releases

Public Opinion Survey 2004

The Winnipeg Police Service is pleased to release a snapshot of our latest telephone Survey conducted by Dimark Research between June 3^rd and June 5^th, 2004. Phone numbers were randomly selected and respondents were allowed to complete the survey if they were Winnipeg residents (inside the Perimeter Highway) and adults.  The only quota imposed on the fielding of the survey was that approximately 52% of the respondents should be female mirroring the actual structure of the population of Winnipeg.

 

Over 600 respondents answered 100 questions concerning their involvement with and opinion of the Winnipeg Police Service.  In addition to providing needed feedback about our procedures and policies, a public opinion survey is a requirement under accreditation standards.

 

Respondents were asked their overall opinion about the quality of police service in Winnipeg. Many of the questions asked have been asked in the last four surveys conducted by the Winnipeg Police Service, allowing for a valid comparison between responses.

 

• Seventy-one percent (71%) of respondents rated the Winnipeg Police Service as good-excellent compared to just 3.5% who rated it poor-very poor. This level of satisfaction continues to increase up 1% from 2001 and 10% from the 1999 results.

 

• Ninety-four percent (94%) of all Winnipeggers felt safe walking in their neighbourhoods during the day, up from (91%) in 2001.  94% is the best result ever recorded in this survey.

 

• Sixty-three point five percent of all Winnipeggers felt safe walking in their neighbourhood at night.  This is up for 56% in the 2001 survey and a marked improvement over surveys in 1993, 1995, 1997, 1999.

 

• Respondents who wanted more traffic enforcement were asked which offences they were most concerned about. The four top responses were, Speeding (45%) (up from 37% in 2001), Running Red/Amber Lights (17%) (down significantly from 29% before the introduction of Intersection Safety Cameras), Impaired Driving (15%) and Failing To Signal Lane Changes (9%).

 

• Winnipeggers overwhelmingly (86.7%) approved of the installation of Intersection Safety Cameras up from 81% in 2001.

 

• Consistent in this survey, 78% of respondents were satisfied with the way police operators handled their calls for service and 83% who had reported an incident felt the length of time it took for the police to arrive was acceptable.

 

• The majority (74%) of Winnipeg respondents felt that the rate of crime in their neighbourhoods had remained the same or decreased 22% felt it had increased. When asked to compare crime in Winnipeg to other Canadian cities (44%) of respondents felt that crime rates were the same as in other cities. Twenty eight percent felt we had more crime and 18% felt we had less.

The survey also identified some areas we need to improve particularly in the area of notifying citizens about the progress of their complaints, (70.4%) said the police did not provide them with information concerning the outcome of their investigation. This area is always a concern and a challenge to policing and we are working with our officers and Victim Services staff to improve on this.

 

Although the statistics that compare our rate of crime to other cities are important, our primary concern is the quality of service that we provide to the citizens that we serve. Our General Surveys have shown that we are working in the right direction and that our policies and procedures are meeting the needs of the public.

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"An Internationally Accredited Law Enforcement Agency"

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