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News Room – Inside the Winnipeg Police Service


National Public Safety Telecommunications Week

National Public Safety Telecommunications Week

Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators. These are the people who take your phone calls when you call 9-1-1 or the non-emergency 204-986-6222 and ensure proper emergency resources are deployed.

Within our own ranks we know the important role these people play in keeping our community safe and we gladly celebrate their efforts.

Last year, the WPS Communications Centre handled 240,113 calls through our 9-1-1 emergency line. An additional 290,507 calls for Service were generated through our non-emergency phone lines.

The success of the system often starts with you!

When dialing 9-1-1:

  • Stay on the line, stay calm and explain the emergency, as well as the full address where the emergency is occurring. The address and telephone number from which you are calling is automatically displayed to the operator (unless you are calling from a cell phone).
  • Through appropriate questioning, the 9-1-1 operator will determine what you are reporting and then transfer you to the appropriate Emergency Service (Police, Fire or Paramedics).
  • Let the operator control the conversation and stay on the line until you are told to hang up.
  • On very rare occasions, you may get a recorded message when dialing the 9-1-1 emergency line. Do not hang up. Your call will be answered as soon as an operator is available.
  • If you are unsure if something that is happening is actually an emergency, dial 9-1-1 and report what is happening to the operator. If they decide it is not an emergency, they will simply ask you to hang up and call the non-emergency telephone number.

If you are reporting something to the Police that does NOT meet the definition of an emergency, then dial the Police Non-Emergency telephone number, 204-986-6222. This can include circumstances that you feel are suspicious or crimes that have occurred and the offender has left and is not returning. You may be directed to attend a police service center.

Find out more about using the 9-1-1 system and non-emergency police dispatch line. Information is available in five languages: