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Compliments & Complaints

The Winnipeg Police Service welcomes your feedback – both positive and negative – concerning the actions of our members. We are committed to serving the community and ensuring that you have complete confidence in the systems that govern our members.

Compliments

Use this online form to submit a compliment about a Winnipeg Police Service member.

Complaints

Complaints against a Winnipeg Police Service member or policy can be filed with different organizations, depending on the type of behaviour that prompted the complaint.

Organization	Type of Behaviour
	Criminal Behaviour	Non-Criminal Behaviour	Administrative/Policy Matters
Winnipeg Police Service	X	X	X
Law Enforcement Review Agency		X	X
Manitoba Ombudsman			X

When non-criminal behaviour is involved, you can choose whether to file your complaint with the Winnipeg Police Service or with the Law Enforcement Review Agency. The Winnipeg Police Service investigates criminal matters.

Complaints to the Winnipeg Police Service

To file a complaint with the Winnipeg Police Service, you may:

Come to any Winnipeg Police Service Centre.
Write to the Chief of Police, P.O. Box 1680, Winnipeg, Manitoba R3C2Z7.
Contact the Professional Standards Unit at 986-6079.
Use this online form.

Every complaint is examined thoroughly to determine whether further investigation is warranted. If an investigation reveals that a member has breached any rules governing conduct, a disciplinary process will follow. Penalties range from an admonition up to and including dismissal from the Service.

Complaints to the Law Enforcement Review Agency

You can file a complaint with the Law Enforcement Review Agency at 420-155 Carlton St. (telephone: 945-8667). For more information, visit: www.gov.mb.ca/justice/lera.

LERA is staffed by a Commissioner, Registrar, professional investigators and an administrative assistant. Any other complaints, including allegations of criminal behaviour, are investigated by the Winnipeg Police Service.

A member who is the subject of a LERA complaint cannot be subject to any internal police discipline for conduct that constitutes the subject matter of the LERA complaint.

Complaints to the Manitoba Ombudsman’s Office

The Ombudsman's Office investigates complaints from anyone who feels they have been treated unfairly by the provincial government or a municipal government, including the City of Winnipeg. The complaint must relate to a matter of administration. For more information, visit: www.ombudsman.mb.ca

The Ombudsman also has powers of investigation concerning review compliance with the access to and protection of personal or personal health information under the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Act (PHIA).