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Contact 311

Contact 311 24/7 in any of the following ways:

Phone: 311
Fax: 311
Toll free: 1-877-311-4974 (4WPG)
device for the deaf):
Mail: 311 Services, 510 Main Street, Winnipeg, MB R3B 1B9
In Person: Main Floor 510 Main Street
Hours or Operation: Monday to Friday 8:30 am to 4:30 pm (excluding weekends and statutory holidays)
311 Mobile App: Download the 311 mobile App and learn how it works.

Contact 311 when you have a:

  • Request for service (such as sewer back-up, water main break, bulky garbage collection).
  • Request for information (such as permit processing, animal control, building inspections, traffic/parking issues, hours of operation of civic offices and facilities (such as pools and libraries), assessment and taxation, transit schedules).
  • Concern (such as parking tickets, property condition, street maintenance, snow clearing, potholes, noise complaints).
  • Request to register for city programs (e.g. Leisure Guide)

Upon receipt of your inquiry, the Customer Service representative will:

  • Search the extensive data base for an answer to your question if it is a request for information.
  • Complete a service request. The Customer Service representative (CSR) will provide you with:
    • an approximate length of time to complete your request.
    • if you are calling to request a service, the CSR will open a new case for your request and will provide you with: the approximate length of time to complete your request and,
    • a unique reference number for that request. It is important that you keep this number handy for future inquiries due to privacy legislation; if you lose the number or don't record it, we will not be able to provide you with any updates on your service request, or;
    • If you need additional expertise from departmental staff, the CSR will connect you with the right individual (during normal business hours), or assist you in leaving a message with the appropriate department.

Addresses - Contact us in person or by mail

City Hall

510 Main Street, Winnipeg, MB R3B 1B9

  • Council offices
  • Public Inquiries
  • Water Bill payments
  • Tax Payments
  • Tax Inquiries
  • Employment Inquiries
  • Bus Tickets, etc.

City Clerk's Department

Main Floor, Administration Building
510 Main Street, Winnipeg, MB R3B 1B9

Recreational Facilities

Arenas, Community Centres, Leisure Centres and Pools (Indoor, Outdoor, Wading, Spray Pads)

Winnipeg Police Service

Telephone numbers and addresses for District Stations and Service Centres

Search for other Civic Facilities and Addresses

Last updated: June 11, 2015

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Make the Right Call!

Emergency Calls still go to


If you are in imminent danger please call 911.

In the interest of public safety, callers placing emergency calls to 311 will be advised to hang up and dial 911 directly.


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