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Winnipeg Fire Paramedic Service

WFPS Complaint Process

The Winnipeg Fire Paramedic Service (WFPS) strives to provide superior service to the citizens we serve in all aspects of our organization and takes all complaints and/or concerns very seriously. Each complaint received by the WFPS will be investigated thoroughly and promptly.

In order for the WFPS to conduct an investigation, details must be submitted in writing to avoid misinterpretation of the events while collecting the information.

Following is the process to register a complaint or concern:

  1. Download and print the Complaint/Concern form.
  2. Complete all fields on the form. Please be sure to include the incident date and location as this information is required for WFPS to identify the incident.
  3. Mail completed form to:
    Winnipeg Fire Paramedic Service
    Complaints Department
    2-185 King Street
    Winnipeg, MB R3B 1J1

Once your complaint/concern has been received it will be handled as follows:

  1. A complaint file will be opened and the complaint will be entered into a tracking system.
  2. An acknowledgement letter will be sent to the complainant within five (5) business days of receipt of the complaint.
  3. A thorough investigation will be conducted.
  4. Upon completion of the investigation a letter outlining the findings of the investigation and final disposition will be sent to the complainant.

Last update: February 17, 2016
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