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City of Winnipeg
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Community Services

Accessibility

Cancellations, Transfers and Withdrawals

We endeavour to provide you with high-quality recreation, leisure, and aquatic programs/services. If you are not completely satisfied, please tell us and we will attempt to rectify your concerns, including transferring your registration to another program/session.

Activity Cancellations

Activities are subject to change. You will receive a full refund if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, etc.

Your refund will be prorated based on the number of classes already held and will not be subject to the administrative charge.

Transfers

We will try to accommodate requests for transfers to available activities within the same session.

There is no administrative charge. If you transfer to an activity with a higher fee, you will have to pay the difference. If the activity is of a lesser fee, you will receive an account credit.

For activities that are three days or less in duration, requests to transfer must be made 7 days prior to the activity start date.

To transfer to a different activity, contact us.

Withdrawals

All withdrawals may be subject to an administrative charge.

A participant can withdraw from an activity and receive a pro-rated account credit, based on the following:

  • For activities that are three days or less in duration, no account credit will be given after 7 days prior to the course start date.
  • For all other activities, the charge for classes that have already taken place will be deducted (whether the classes have been attended or not) from the account credit. No account credit will be given after the third class of the session.

Account credits may be used for future registrations, Facility/Active Living Pass purchases, or facility admissions.

To withdraw from a course, contact us.

Refunds

All refunds may be subject to an administrative charge.

Method of refund is determined by original payment:

  • Original payments by Visa, MasterCard, Discover Card or American Express are refunded to credit card.
  • Original payments by debit card are refunded to debit card when requested in-person or by cheque if card-holder not present.
  • Original payments by cash or cheque are refunded by cheque.
Last update: February 22, 2016