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Community Services

Accessibility

Additional Helpful Information

Managing your customer account
Payments, receipts & account history
Course availability & waitlists
Cancellations, transfers & withdrawals
Technical information

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Managing Your Customer Account

How many accounts should each family have?

We recommend that each family establish a primary account with login credentials. That account should be created in the name of a head of household with all family members added to that account.

How do I add family members to my account?

There are three ways to add family members to your Customer Account:

  1. Online:
    1. New Account – create your Customer Account providing head of household contact information. Then select “Create Account and Add Family Member” to add all family members to your account.
    2. Existing Account – once logged in, select “ My Account > Account Settings > Change Information about Family/Friends > Add New Family Member”.
    3. While Registering - select “Create a new Family Member” when selecting the course participant.
  2. Visit an in-person location.
  3. Call 311.
Can I add a friend or relative to my account?

Yes – when adding a friend or relative to your account, select “Relative” or “Unspecified” when completing the Role in Family question.

How do I change/correct information on my account?

Once logged into your Customer Account, select “My Account” to display account setting options. Here you can change your password, personal or address information. You can also change the information about any other members on your account.

Can I remove a friend or relative from my account?

Removing people from an account requires support from our staff. Please call 311 to make this request.

What should I do if I forget my password?

On the Login page, select “Forgot your password?” and key in the email address you provided when creating your account. Your temporary password will be emailed to you.

If you are not able to login with the temporary password provided, please call 311 for assistance.

Please do not create another Customer Account.

What should I do if my account is locked out?

On the Login page, select “Forgot your password?” and key in the email address you provided when creating your account. Resetting your password will unlock your account.

Payments, Receipts & Account History

What forms of payment are accepted?

Online registrations must be paid for by credit card: Visa, MasterCard, Discover Card, or American Express.

Once you have paid, you can choose to save your card information for future transactions. Please review the posted “Saving Credit Card Security Guarantee”.

Can I pay my facility booking fees online?

Yes - once logged into your Customer Account, select “My Account” > “Payment Details” > “Pay on Account”. Payment can be made by credit card: Visa, MasterCard, Discover Card, or American Express.

How can I get copies of my receipts?

Registrations completed before November 2, 2015

  • Email your receipt request to 311@winnipeg.ca
  • Include your name, phone number and email address along with the year and season related to your receipt request.

Registrations completed on or after November 2, 2015

  • Log into your Customer Account, select “My Account” > “Account Activity” > “Transaction History”. Select the transaction of your choice to view or print the receipt.

Course Availability & Waitlists

Why are some activities not available for registration through leisureonline?

Skill development activities generally restrict late registration to the third lesson of a session; these activities are not available for online registration after the set registration end date.

My child is not in the age range required for an activity. Are there exceptions?

To make an exception request, please call 311.

Participants in Learn to Swim activities must be the minimum age by the start date.

How do I register for an activity that has already started?

You are able to use any of the 3 registration methods to register after an activity has started.

Skill development activities generally restrict late registration to the third lesson of a session; these activities are not available for online registration after the set registration end date.

The activity I am interested in is full. How do I get on a waitlist?

From the Activity Search page, there are two paths to add your name to an activity's wait list:

  1. Fee and Action capture

    Fee and Action column
    When you select “Check details for fees”, the “Add to Waitlist” button displays in the lower left corner. Select the participant, provide any additional information and proceed to checkout. You will receive an email confirming your placement on the waitlist.


  2. Quick view capture

    Activity Name column
    When you select “Quick View” or the activity name, the “Add to Waitlist” button displays in the lower left corner. Select the participant, provide any additional information and proceed to checkout. You will receive an email confirming your placement on the waitlist.

Will I be contacted if space becomes available in an activity where I am waitlisted?

You will be contacted when/if space becomes available. At that time, you can choose to register for the activity or decline the available space. If we leave a message for you, you will be asked to register before a very specific date and time. If you have not registered by that date and time, the space will be offered to the next waitlisted person.

Participants in Red Cross Swim Kids and Learn to Skate activities: Due to the high demand for these spaces, only customers not yet registered in the session for the same activity will be contacted when/if space becomes available.

Cancellations, Transfers & Withdrawals

Technical Information

Which browsers and operating systems are supported?

Web Browsers

  • Internet Explorer: version 10 or 11
  • Google Chrome: latest version
  • Safari: on iOS devices

Operating Systems

  • Microsoft Windows: Windows 7, 8 and 8.1
  • Apple iOS: Operating system 8.1

You can use other browsers and operating systems but the quality of your experience may be impacted.

The registration system is timing out or logging me off unexpectedly. What should I do?

This issue will usually correct itself if you clear your internet browser cache and cookies.

Last update: November 12, 2015-->