Recreation and leisure program registration ranks as top service request for Winnipeg 311 in first quarter of 2010
Released: 8:38 a.m.
NEWS @ A GLANCE:
Leisure Guide program registration was the most frequent service requested through Winnipeg’s 311 inquiry system in the first three months of this year, and transit bus schedules topped the list of requests for information. The next quarterly report will be issued at the beginning of July, 2010 (for the months of April, May and June 2010).
(for more details, please read the full media release below)
WINNIPEG - April 8, 2010 - Leisure Guide program registration was the most frequent service requested through Winnipeg’s 311 inquiry system in the first three months of this year, and transit bus schedules topped the list of requests for information.
Of the 454,637 phone calls and 7,211 emails (via email@example.com) that came to Winnipeg’s 311 contact centre between January 1 and March 31, 2010, 7,168 were to register for recreation and leisure programs and 138,916 inquiries were for information about bus schedules.
The technology behind the 24/7 311 service makes it possible to track the progress of inquiries, gather information regarding call volumes, and pinpoint what citizens are inquiring about.
Some highlights of the 1st quarter (January 1 – March 31, 2010) include:
3,708 calls requiring service in French
Approximately 100 TTY inquiries (service for the hearing impaired)
75% of calls were for information
25% of calls were requests for city services
The top 5 most frequent information requests:
Transit: bus schedule (138,916 inquiries)
Transit: miscellaneous. (11,915 inquiries)
Recreation and Leisure (11,185 inquiries)
Garbage and recycling (9,256 inquiries)
Non-city services (8,838 inquiries)
The top 5 most frequent requests for city services:
Recreation & Leisure registration ( 7,168 service requests)
Parking Authority/ticket payment (4,175 service requests)
Garbage & recycling – new cart roll-out (2,038 service requests)
Transit: lost property (2,012 service requests)
Transit: employees, schedules, routes, school service (1,845 service requests)
The top 5 most frequent 311 Self Service requests:
Pothole repairs ( 52 requests)
Snow removal – priority 3 (33 requests)
Street sign install/removal (28 requests)
Transit: lost property (23 requests)
311 customer satisfaction survey (15 requests)
The next quarterly report will be issued at the beginning of July, 2010 (for the months of April, May and June 2010).
Donít trash your spring yard waste! Leaf It With Us! Released: 9:05 a.m.
NEWS @ A GLANCE:
Starting April 9, 2010, residents can recycle their spring yard waste by dropping it off at any of the Leaf It With Us depots. (for more details, please read the full media release below)
WINNIPEG - April 8, 2010 - Starting April 9, 2010, residents can recycle their spring yard waste by dropping it off at any of the Leaf It With Us depots. It will be composted into a reusable soil-like material and used to landscape finished landfill areas.
The depots accept leaves, lawn thatch, grass clippings, tree clippings, small branches, plants, flowers, and other garden material. They do not accept sand, street sweepings or animal waste.
Bagged Yard Waste Only – Until May 25, 2010
Open seven days a week, 8:00 a.m. to 10:00 p.m. (weather permitting)
Northwood Community Centre
1415 Burrows Avenue
South hockey rink
McIvor Avenue Gate at Lagimodiere Boulevard
Assiniboine Park Zoo
2355 Corydon Avenue
West parking lot
Pan Am Pool
25 Poseidon Bay
Parking lot at Taylor Avenue
King's Drive and Kilkenny Drive
Ravelston Avenue at Chrislind Street
St. Vital Park
River Road and Falconer Bay
Terry Sawchuk Arena
901 Kimberly Avenue
Bagged Yard Waste Only – Until April 30, 2010
St. James Civic Centre
2055 Ness Avenue
Residents served by the new automated garbage cart program in the northwest area will receive biweekly curbside yard waste collection in May and October. Residents will receive a brochure next week with their collection dates.
Bagged or Loose Yard Waste – Year-round
Brady Road Landfill
Brady Road, south of the Perimeter Hwy.
Landfill disposal fees are not charged for loads solely of yard waste.
For more information, residents can:
call the 24-hour recorded yard waste information line at 204-986-8888, code 9813
call the 24-hour recorded Brady Road information line at 204-986-8888, code 9814
contact our 311 Centre, open 24 hours every day, by phone at 311 or by email at firstname.lastname@example.org
City cleanup of main routes, bridges and underpasses underway thanks to warm temperatures Cleanup activities will expand city-wide starting Sunday night
For the first time, sand removed from streets will be recycled and used in future winters
Released: 12:37 p.m.
NEWS @ A GLANCE:
Cleanup of the City's regional streets, sidewalks, bridges and underpasses was initiated earlier than usual this week thanks to above average temperatures. The $5.0 million cleanup is expected to take four to five weeks and will involve approximately 300 pieces of equipment and more than 500 people. (for more details, please read the full media release below)
WINNIPEG - April 8, 2010 - Cleanup of the City's regional streets, sidewalks, bridges and underpasses was initiated earlier than usual this week thanks to above average temperatures. In addition, less sand and salt was used on city roadways this past winter, due to mild conditions, and that could mean a quicker cleanup operation for Winnipeggers this spring. Current cleanup activities will be expanded throughout the city starting Sunday night as the City's annual spring cleanup of streets, walks, back lanes, and boulevards gets into high gear.
Also for the first time this year, sand removed from streets during spring cleanup will be stored for recycling purposes for use in the City’s Snow and Ice Control efforts in the future.
"This past winter, the City used 60% less aggregate to improve roadway traction than the 2008/09 winter and the amount of sand used is the lowest quantity that has been used in any winter season in the past 30 years," said Bruce McPhail, Manager of the Streets Maintenance Division of Public Works. "Less material on the roadways should translate into a quicker than usual cleanup operation and some potential cost savings if the weather cooperates."
This week sweeping crews focused on the following areas of the city:
Street sweeping in the downtown area including Portage Avenue.
Cleanup of bridges and underpasses including Disraeli Overpass, Jubilee and Pembina interchange as well as Pembina Highway overpass at Bishop Grandin, ramps and turning loops.
Preliminary sweeping of sidewalks on main routes commenced with the regional walks in the downtown area, as well as sidewalks on Kenaston Boulevard, Grant Avenue, Taylor Avenue and McGillivray Boulevard.
Motorists and pedestrians are asked to use caution around heavy equipment which will be operating throughout the city over the coming weeks.
Motorists are also advised to watch for temporary No Parking signs on city streets. These signs, placed well in advance of sweeping operations, indicate the hours of prohibited parking. Vehicles parked in violation of the prohibited times may be ticketed and towed at the owners expense.
In accordance with City of Winnipeg Neighborhood Livability Bylaw, the public is reminded that it is an offence to place temporary signs in the public rights-of-way e.g. on boulevards, sidewalks and medians as these signs may impact on the safety of motorists and pedestrians, create traffic hazards and impede cleanup activities.
The $5.0 million cleanup is expected to take four to five weeks and will involve approximately 300 pieces of equipment and more than 500 people.