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Pre-authorized payment

What is pre-authorized payment?
Pre-authorized payment means paying your water bills automatically from your bank account.

Can I apply for pre-authorized payment?
You can apply if your water bill payments have not been returned by your bank or credit union within the last year.

Do I have to pay for this service?
No. However, if your bank or credit union returns your automatic payment unpaid, we will charge you a returned cheque fee of $25.00.

How do I apply?
Follow these three easy steps:

1. Print the application form (pdf - 44kb) (pdf - 45kb). The form is designed for legal-size (8.5" x 14") paper. If you cannot print it, contact us and we will mail one to you.

2. Write "VOID" across one of your personal cheques and include it with your application form
   or
   fill in your bank account information on the application form. You may want to confirm with your bank that all the necessary bank account information is included.

3. Return the completed application form, along with a meter reading, to:

   City of Winnipeg, Water and Waste Department
   Pre-Authorized Payment
   510 Main Street
   Winnipeg, MB   R3B 3M1

How long will it take to process my application?
It will take about one month to set up your account for pre-authorized payment.

Will I still get my water bills?
Yes. You will continue to get your water bill every three months as usual, about 20 days before the due date. It will tell you the amount of money we will withdraw from your bank account. Please check each bill for any unusual increase in the amount you owe, which could be the result of a costly plumbing leak.

What should I do if I have a concern about my bill?
Contact us no later than five days before the payment due date. Then, if necessary, we will have enough time to stop the automatic withdrawal from your bank account for that one payment.

Can pre-authorized payments be stopped at any time?
Yes. You can stop pre-authorized payments by giving us 30 days' written notice. We can stop your pre-authorized payment arrangements if:

• you don't provide us with a meter reading every three months
• your payments are returned by your bank
• you make other arrangements to pay your bill

Where can I get more information?
Contact us.